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Using KPIs and CSFs Podcast

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USING KPIS AND CSFS PODCAST NAME COURSE TITLE INSTRUCTOR DATE INTRODUCTION • KPIs – Key Performance Indicators • CSFs - Critical Success Factors COMPANY BACKGROUND • Paper milling Company • Relied on individuals selling their raw materials to the company • Run 24 hours • Employed 3 sets of employees, 8 hours each BUSINESS PROBLEM • Increasing competition • Unreliable sources of raw materials • Job redundancy • Lack of specialization • Inefficient production METRICS SUGGESTION • Company goals • Net income ratio/profit • Customers retention and change in number (Adams, 2015). METRICS IN DETERMINING THE BUSINESS SUCCESS • Company goals • Net income ratio/profit • Customers retention and change in number ORGANIZATIONAL IMPACT OF DATA, INFORMATION, BUSINESS INTELLIGENCE AND KNOWLEDGE EVALUATION Definition of terms • Data – Raw facts or figures collected • Information – Data are processed, interpreted, organized, structured or presented so as to make them meaningful or useful, they are called information. Information provides context for data • Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information to help executives, managers and other corporate end users make informed business decisions. • Knowledge - facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject. REFERENCES • Adams, D. (2 ...
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