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Knowledge Management Class Notes_233663174-Knowledge-Knowledge-Management

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Knowledge Management & Transfer Model {Techniques and Forms} Division of Personnel Department of Administrative Service State of New Hampshire 1 Table of Contents Page Content 3-4 4-6 Introduction Generally Accepted Definitions for Knowledge Management and Transfer 7 Knowledge Transfer Practices Chart 8-13 Developing and implementing a knowledge management/transfer plan [Steps, Forms, and Example] 14-16 Overviews of knowledge management/transfer strategies 17-41 Knowledge management and transfer strategies [strategy, definition, benefits, obstacles, when to use, and how to use] After Action Reviews Best Practices Communities of Practice Co-op Internships Expert Interviews Job Aids Knowledge Fairs Learning Games Mentoring On-the-Job Training [OJT] Storytelling Training 18-20 21-22 23-25 26 27 28-29 30 31-32 33-35 36-37 38-40 41 42-46 Addendum #1 [Using a Knowledge Loss Risk Assessment – Metrics – to Identify Positions Key to Organizational Goals and Objectives] 47-48 Resources 2 Introduction This document is intended to help state agencies retain critical organizational knowledge. The goal of Knowledge Management is not to capture all knowledge, but rather manage the knowledge that is most important to the organization. It involves applying the collective knowledge and abilities of the entire workforce to achieve specific organizational objectives. State agencies should feel free to adapt and use information and tools on the following pages as necessa ...
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