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Knowledge Management Class Notes_76022012-Class-Notes-Fall-2011-IIxy-2

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TOTAL QUALITY MANAGEMENT Manufacturing quality History Taylor system Inspection System Statistical quality control – Sampling and control charts Total quality management Continuous improvement Definitions of quality Conformance to design – If product does not conform to design, then product is defective. Fitness for use – serves intended purpose. Quality is defined as meeting or exceeding customers‘ requirements now and in the future, i.e. the product or service is fit for the customer‘s use.‖ Value – Ratio of dollar amount willing to pay to price. Higher is the value, better is the quality. Attributes such as Performance – miles per gallon, rate of change of acceleration.. Reliability – time between breakdowns Maintainability – easy to maintain Features – Bells & whistles Durability Serviceability Four dimensions of quality Quality of design Decided before the product is produced. Uses cross functional teams and concurrent engineering. Quality of Conformance Meet specifications. Meets the abilities means high reliability, maintainability and availability. Field Service 1|Pa g e Quality Costs Appraisal costs – costs of ensuring quality such as inspection, measuring equipment, training etc. Checking and testing purchased goods and services In-process and final inspection/test Field testing Product, process or service audits Calibration of measuring and test equipment Prevention costs – costs of reducing likelihood of defectives. Redesign, training ...
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