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MIDDLE MANAGERS’ RANGE OF ESSENTIAL

SKILLS FOR ACHIEVING GOOD RESULTS IN

COMPLEX SITUATIONS

Module Code:

Module Title:

I. Introduction

It has been reported in a past research that a complex, multi-layered organization cannot be

managed and monitored by only one or even a small group of people, but require a thoroughly

implemented systems of leadership at multiple layers (Balogun and Johnson, 2004). This is when

middle managers come in and do their jobs; however, there are certain sets of skills that middle

managers need to acquire in order to perform their tasks effectively. This essay aims to provide an

in-depth analysis on the range of skills that middle managers need to possess in order to achieve

good results and succeed in solving complex organizational situations. The first part of the essay

is an overview on complex issues and obstacles that enterprises may face in their operations, and

the second part is a detailed analysis on the range of skills and competencies that middle managers

need to acquire in order to be able to push organizations through obstacles.

II. Detailed Analysis

II.1. Complex Situations and Obstacles in Enterprises: An Overview

According to Sousa-Poza and Kovacic (2008), it is critical for managers to deeply understand the

nature of a complex situation, since it can have a direct impact on the organization’s effectiveness

and ability to react to it. In addition, many issues appeared during the process of applying the

solutions are from decision makers’ lack of knowledge about the core elements of the situation

itself (Sousa-Poza & Kovacic, 2008). Without the tools and skills to identify this matter, it is not

possible for managers to come up with the final solutions, because the most essential piece of

information is just not there (Sousa-Poza & Kovacic, 2008). As a result, the incompleteness of

knowledge will undoubtedly lead to “high levels of emergence, non-ergodicity, uncertainty,

irreconcilable perspectives, and lack of predictability of future outcomes.” (Sousa-Poza &

Kovacic, 2008)

Complex situations in organization can come in various forms and types. A research by Leebov

and Scott (1990) has outlined the most frequent issues and challenges that most managers face

nowadays, which includes the increasing demand on the customers’ side, competition getting more

and more intense, the shift in values of workers, the change in reimbursement rules that influence

the decision-making process, sudden modifications to job specifications, a shuffle of the

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MIDDLE MANAGERS’ RANGE OF ESSENTIAL SKILLS FOR ACHIEVING GOOD RESULTS IN COMPLEX SITUATIONS Module Code: Module Title: I. Introduction It has been reported in a past research that a complex, multi-layered organization cannot be managed and monitored by only one or even a small group of people, but require a thoroughly implemented systems of leadership at multiple layers (Balogun and Johnson, 2004). This is when middle managers come in and do their jobs; however, there are certain sets of skills that middle managers need to acquire in order to perform their tasks effectively. This essay aims to provide an in-depth analysis on the range of skills that middle managers need to possess in order to achieve good results and succeed in solving complex organizational situations. The first part of the essay is an overview on complex issues and obstacles that enterprises may face in their operations, and the second part is a detailed analysis on the range of skills and competencies that middle managers need to acquire in order to be able to push organizations through obstacles. II. Detailed Analysis II.1. Complex Situations and Obstacles in Enterprises: An Overview According to Sousa-Poza and Kovacic (2008), it is critical for managers to deeply understand the nature of a complex situation, since it can have a direct impact on the organization’s effectiveness and ability to react to it. In addition, many issues appeared during the process of applying the solutions are from decis ...
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