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LEA 6185 SU Japan Nippon Tele Communications Case Study

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System Modification for Japan
Barton Lord
South University Online
LEA 6185
Dr. Steven Davis
January 17, 2021

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System Modification for Japan 2
Introduction and Background
Nippon Tele Communications (NTC) identified a business opportunity in the recent
technology advancements in Japan related to broadband availability. The opportunity was to
increase Voice over Internet Protocol (VoIP) thus creating a larger customer base and revenues
for NTC. NTC selected American Tower Corporation (ATC), an American company, to provide
the necessary information technology (IT) to handle the upgrade top the existing network.
Infosys Japan felt they had an opportunity to contract for the modifications and enhancement for
NTC. Infosys sales manager, Tanaka-san, visited NTC to affirm that they could bid on the
upgrades. Tanaka-san was told that NTC head of IT had chosen another company, Nippon
Information System Processing (NISP), and was in the Request for Proposal (RFP) phase to
perform required system modifications of the ATC protocols to bring them into conformance
with Japans existing system. However, the expected RFP had not arrived at NTC.
Infosys contacted ATC and asked them to recommend Infosys as the system modifier to
NTC. ATC did just that and NTC suggested that Infosys form a team to create the proposed
scope of work and budget number for a proposal to NTC. Tanaka-san requested that Infosys send
a consultant to Infosys Japan to assist in the technology necessary to produce the proposal.
Infosys is headquartered in Bangalore, India, a world center for technology and digital
communications. Infosys was reluctant to send a consultant since there was no formal contract
between Infosys and NTC. Eventually, Infosys agreed to send a junior engineer, Sachin, with
appropriate expertise in Java programming, and he had worked with ATC on their projects
during the 5 years since his graduation from Bangalore University, including his recent project as
technical architect for an ATC project.

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System Modification for Japan Barton Lord South University Online LEA 6185 Dr. Steven Davis January 17, 2021 System Modification for Japan 2 Introduction and Background Nippon Tele Communications (NTC) identified a business opportunity in the recent technology advancements in Japan related to broadband availability. The opportunity was to increase Voice over Internet Protocol (VoIP) thus creating a larger customer base and revenues for NTC. NTC selected American Tower Corporation (ATC), an American company, to provide the necessary information technology (IT) to handle the upgrade top the existing network. Infosys Japan felt they had an opportunity to contract for the modifications and enhancement for NTC. Infosys sales manager, Tanaka-san, visited NTC to affirm that they could bid on the upgrades. Tanaka-san was told that NTC head of IT had chosen another company, Nippon Information System Processing (NISP), and was in the Request for Proposal (RFP) phase to perform required system modifications of the ATC protocols to bring them into conformance with Japans existing system. However, the expected RFP had not arrived at NTC. Infosys contacted ATC and asked them to recommend Infosys as the system modifier to NTC. ATC did just that and NTC suggested that Infosys form a team to create the proposed scope of work and budget number for a proposal to NTC. Tanaka-san requested that Infosys send a consultant to Infosys Japan to assist in the technology necessary to produce the pro ...
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