Access over 20 million homework & study documents
search

Trinity Advisors Total Quality Management Report

Content type

User Generated

Subject

Management

Type

Other

Rating

Showing Page:
1/6
TRINITY ADVISORS
TOTAL QUALITY MANAGEMENT REPORT
TQM REPORT OVERVIEW September 3, 2019
PPC, LLC California
Board of Directors
The foundation of a Total Quality Management (TQM) introduction is leadership. The
methodology for change leadership can take many forms and should relate to the business
undertaking the TQM process and the available leadership at the organization. Early data and
information gathering has produced clear trends in specific senior management dedicated to the
change structure and implementation and those within middle management ready, willing and
able to lead the teams in embarking on the continuous process of TQM. These leaders will be the
backbone of the Organizational Development Intervention and the requested TQM process will
reveal what is being done correctly and where the changes are most needed.
Readiness for change is a function of identifying those committed to change and relaying to them
the methodologies to be employed to effect the changes. Leadership is the basic front line of
communication to downline management of the processes to be employed. Change leadership is
the ability to communicate and influence others to embrace the new vision (Change Leadership,
(n.d.)). The leaders are essential for creating the change platform and the ability through personal
advocacy and the access to critical resources to complete the process (Change Leadership, (n.d.).
The leader may use any or all the following methods to bring the change metrics to fruition;

Sign up to view the full document!

lock_open Sign Up
Showing Page:
2/6
Leaders can hire new managers and employees into the organization, as well as promote
those who model the new cultural values, and visibly reward them.
Those who do not model new cultural values and behaviors can be punished or removed.
Old artifacts, rituals, and ceremonies can be removed or discontinued, and they can be
replaced by new ones.
Leaders can take the opportunity to discuss the new cultural values at every opportunity,
such as in staff meetings, employee e-mails, and one-on-one meetings.
Leaders can model the new culture through their actions, explaining to employees why an
action is being done (Deetz, Tracy, & Simpson, 2000).
Leaders can tell stories of success or failure that relate to the new values.” (Anderson,
2019, p. 301).
Readiness for change involves identifying the problems that exist in the organization. An open
dialogue with management and employees will usually reveal the fact that most organization
members are keenly aware of many of the issues impacting the organization. Building readiness
among the staff to embrace the changes requires communicating the entire change initiative to
management and employees (Perkins, 2014, p. 6). Communicating that the stable structure that
currently exists is detrimental to the health and survival of the organization will communicate the
urgency for the need for change. Clearly describing the training methods of the TQM process is
critical to create readiness for change and communicating that the process is designed to address
all aspects of organizational problems, including human resource issues, are paramount and the
opportunity for all staff to participate in the overall quality control change to be created through
TQM processes serves to unify the staff (Perkins, 2014, p. 9). Some key points will be:
1. A leadership team has decided that its organization needs a new strategic direction based
on drivers for change either from inside or outside their own organization.
2. A draft strategy has been developed by a leadership team prior to the event.
3. The leadership group is open to feedback on the strategy by participants and to revising it
based on this feedback.
4. The participants in this event make up the entire organization or a critical mass of people
from a larger organization. (pp. 5455)” (Anderson, 2019, p. 320).

Sign up to view the full document!

lock_open Sign Up
Showing Page:
3/6

Sign up to view the full document!

lock_open Sign Up

Unformatted Attachment Preview

TRINITY ADVISORS TOTAL QUALITY MANAGEMENT REPORT TQM REPORT OVERVIEW September 3, 2019 PPC, LLC – California Board of Directors The foundation of a Total Quality Management (TQM) introduction is leadership. The methodology for change leadership can take many forms and should relate to the business undertaking the TQM process and the available leadership at the organization. Early data and information gathering has produced clear trends in specific senior management dedicated to the change structure and implementation and those within middle management ready, willing and able to lead the teams in embarking on the continuous process of TQM. These leaders will be the backbone of the Organizational Development Intervention and the requested TQM process will reveal what is being done correctly and where the changes are most needed. Readiness for change is a function of identifying those committed to change and relaying to them the methodologies to be employed to effect the changes. Leadership is the basic front line of communication to downline management of the processes to be employed. Change leadership is the ability to communicate and influence others to embrace the new vision (Change Leadership, (n.d.)). The leaders are essential for creating the change platform and the ability through personal advocacy and the access to critical resources to complete the process (Change Leadership, (n.d.). The leader may use any or all the following methods to bring the change metrics ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
Really helpful material, saved me a great deal of time.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4