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Service quality improvement in government owned conference revised

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SERVICE QUALITY IMPROVEMENT IN GOVERNMENT OWNED CONFERENCE
FACILITIES
MASENO UNIVERSITY
SCHOOL OF PHYSICAL AND BIOLOGICAL SCIENCES
DEPARTMENT ECOTOURISM HOTEL AND INSTITUION MANAGEMENT
MASTER OF SCIENCE IN HOSPITALITY MANAGEMENT
BY
HALAKE WILLIAM WARIO
EL/EHM/01384/2018
“A Research Proposal submitted in Partial Fulfillment of the Requirement for the Award of the
Degree of Master of Science in the Department of Ecotourism, Hotel and Institutional
Management of the School of Physical and Biological Science of Maseno University”
March 2020

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ii
DECLARATION
I, the undersigned, declare that this is my original work and has not be submitted to any other
college or university other than Maseno University for the sole purpose of academic credit.
Signed: ------------------------ Date………………
Halake Wario William (EL/EHM/01384/2018)
This Research Proposal has been submitted for examination with our approval as the supervisors.
Signed: ------------------------ Date………………
Dr. Billy Wadongo
Department of Ecotourism, Hotel and Institutional Management
Maseno University
Signed:……………………... Date…………………
Dr. Tom Kevin Olielo
Department of Ecotourism, Hotel and Institutional Management
Maseno University

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SERVICE QUALITY IMPROVEMENT IN GOVERNMENT OWNED CONFERENCE FACILITIES MASENO UNIVERSITY SCHOOL OF PHYSICAL AND BIOLOGICAL SCIENCES DEPARTMENT ECOTOURISM HOTEL AND INSTITUION MANAGEMENT MASTER OF SCIENCE IN HOSPITALITY MANAGEMENT BY HALAKE WILLIAM WARIO EL/EHM/01384/2018 “A Research Proposal submitted in Partial Fulfillment of the Requirement for the Award of the Degree of Master of Science in the Department of Ecotourism, Hotel and Institutional Management of the School of Physical and Biological Science of Maseno University” March 2020 DECLARATION I, the undersigned, declare that this is my original work and has not be submitted to any other college or university other than Maseno University for the sole purpose of academic credit. Date……………… Signed: -----------------------Halake Wario William (EL/EHM/01384/2018) This Research Proposal has been submitted for examination with our approval as the supervisors. Date……………… Signed: -----------------------Dr. Billy Wadongo Department of Ecotourism, Hotel and Institutional Management Maseno University Date………………… Signed:……………………... Dr. Tom Kevin Olielo Department of Ecotourism, Hotel and Institutional Management Maseno University ii DEDICATION I dedicate this work to the entire team that I work with at the East African School of Aviation and my colleagues in the profession of serving with smile, my dear family, friends and classmates who gave me the necessary ...
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