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Review of Telephone and Data Networks - Huffman Trucking
Analysis of Huffman Trucking Telephone and Data Networks
Huffman Trucking has been a leader in transportation needs since 1963. The company
currently operates hubs in California, Missouri, New Jersey, and Ohio with 1,400 employees.
Huffman Trucking needs an efficient telephone and data network systems for all locations to
keep up with the flexibility and changes of technology. Huffman Trucking requests a review of
their current data network and telephone systems for all their locations per Service Request (SR-
ht-010). An initial study of the current systems by Smith Consulting concludes company-wide
changes and upgrades are essential in maintaining data integrity and ease of use. The company
must leverage technology to provide incomparable customer service and business competence to
be a profitable and growing company. Upgrading the data and communication systems to current
technology trends within Huffman will make sure growth plans will be met. Huffman’s mission
is to be "a profitable, growing, adaptive company in an aggressive logistical services industry
environment. Communication systems need improvement, as the company’s estimation plan for
growth in revenue is 12% in the next three to five years. In addition, Huffman requests a cost
proposal with system recommendations.
Telephone Systems
Interpersonal communication is vital and currently each location at Huffman has a
different setup of telephone systems. The California office has a business-class phone system for
small businesses and consists of a PBX system with Intercom connected to the PSTN using
analog trunk lines and use CAT 3 wiring. They have no voicemail or caller ID. The California
plant has a VOIP system by Nortel and uses CAT 5 wiring. The two locations (plant and office)
link using a POTS line to the PBX system. The Missouri office uses an Avaya digital phone
system (not VoIP) and uses CAT 5 wiring. The Missouri plant has a simple setup with a phone

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Review of Telephone and Data Networks - Huffman Trucking
connected at each working station using CAT 3 wiring. Both locations in New Jersey use a PBX
phone system. The New Jersey office uses a PBX with Intercom connected to the PSTN using
analog trunk lines and uses CAT 3 wiring (thick net), but no caller ID. The office has its PBX
connect to the New Jersey plant using a POTS line and routes their PBX into a split-50 punch
down block to a patch panel for distribution of resources. The Ohio office is set up much like
New Jersey with an Avaya system in the office that connects to a Cisco 10mb hub and uses CAT
5 wiring. The Ohio plant has individual phones set up at each terminal and CAT 3 wiring, and
uses POTS for their communication needs.
Advantages and Disadvantages
Huffman Trucking needs to address the telephone systems in all locations to ensure
communication meets the needs of the company. Considerations of whether or not to use a
standard PBX system currently in place in the California and New Jersey locations, or a hosted
PBX system will be more effective. A PBX system is more of an investment compared to a
hosted PBX system, which means a bigger investment. By implementing a hosted PBX phone
system with flexible features, you can virtually communicate with your potential customers from
anywhere at any convenient time (The VoIP Co, 2010). Disadvantages are each location has a
different phone system, some are VoIP and the rest use older technology with no caller ID, no
voicemail, and the offices and plants at each location connect on a local level.
Recommendations and Benefits
Huffman Trucking should move toward unifying all locations under one single system
using the same phones and features as a company standard. Smith Consulting suggests the
Missouri plant and Ohio plant upgrade to a VoIP system. The California office, New Jersey
office, and New Jersey plant should upgrade to VoIP as well. The PHONEBOCHS® VoIP

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Anonymous
Had to paraphrase some of the content but overall, really useful material.

Anonymous
Thanks, good work

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