LEARN MORE...

Home
Documents
February 2012
3
OPS 571 Week 1 Quiz 100% Score

OPS 571 Week 1 Quiz 100% Score

Content type

User Generated

Uploaded By

travhfl_2006

Pages

Showing Page:

1/3

1. Some may argue that the production-line approach may not treat the process as a service

process, but as what type of process?

2. What happens to production efficiency as the customer exerts more influence on the

system?

3. Why do many customers like the self-service approach to service design?

4. Permeable systems are characterized by being penetrable by customers via what two

forms of contact?

5. Using a project layout for building an aircraft, why would you want to place rivets close to

or even in the fuselage?

6. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product

development process?

7. What is a company trying to optimize in the most common approach to developing a

workcenter layout?

8. According to the Service-System Design Matrix, sales opportunity has what sort of

relationship to production efficiency?

9. If an automotive service center has an issue with a car not being clean when returned to

a customer, the poka-yoke corrective action might include what?

10. Why would a company want to supply a product to preferred customers during product

ramp-up?

11. A service process design flowchart is referred to as a service blueprint to emphasize

what?

12. Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom

Department Stores are known for what?

13. For which key organizational functions are tasks and responsibilities identified for all the

steps of the generic product development process?

14. Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from

becoming what?

15. Which of the following is a good example of a continuous process layout?

Showing Page:

2/3

1. Some may argue that the production-line approach may not treat the process as a service

process, but as what type of process?

A manufacturing approach

2. What happens to production efficiency as the customer exerts more influence on the

system?

Production efficiency is decreased

3. Why do many customers like the self-service approach to service design?

It puts the customer in control

4. Permeable systems are characterized by being penetrable by customers via what two

forms of contact?

Phone and face-to-face contact

5. Using a project layout for building an aircraft, why would you want to place rivets close to

or even in the fuselage?

Rivets are used consistently throughout the construction process

6. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product

development process?

This phase happens before the project is approved.

7. What is a company trying to optimize in the most common approach to developing a

workcenter layout?

Movement of material

8. According to the Service-System Design Matrix, sales opportunity has what sort of

relationship to production efficiency?

Inverse Relationship

9. If an automotive service center has an issue with a car not being clean when returned to

a customer, the poka-yoke corrective action might include what?

An inspection by the person returning the car before the car is seen by the customer.

10. Why would a company want to supply a product to preferred customers during product

ramp-up?

Identify any remaining flaws

Showing Page:

3/3

Unformatted Attachment Preview

1. Some may argue that the production-line approach may not treat the process as a service 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. process, but as what type of process? What happens to production efficiency as the customer exerts more influence on the system? Why do many customers like the self-service approach to service design? Permeable systems are characterized by being penetrable by customers via what two forms of contact? Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage? Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process? What is a company trying to optimize in the most common approach to developing a workcenter layout? According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency? If an automoti ...
Purchase document to see full attachment