3 How do privacy challenges of the social service context compare w

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3. How do privacy challenges of the social service context

compare with challenges of other public services such as

traffic enforcement? (not traffic as in cars) BIM 400,

BOOK, Information systems in organizations, Wallace,

2013 pg 174

Solution

The use of social media by emergency officials raises

privacy concerns that are not present with broadcast

methods of sending alerts and warnings. Official

monitoring of social media to better detect or understand

unfolding events is of potential value to emergency

managers but may also raise privacy concerns. In addition,

the networked nature of social media may provide a

substantial amount of information about a single individual.

For example, based on whom individuals follow on Twitter,

one could infer where they live and work and where their

children attend school. In addition to privacy challenges,

liability and legal concerns will also have to be addressed.

Peter Swire, Ohio State University, discussed legal and

policy perspectives on privacy challenges. Bryan Ware,

Digital Sandbox, discussed the privacy challenges that

limit tool use and how privacy protections might be built

into application development. Aram Dobalian, VHA

Emergency Management Evaluation Center, explored

liability issues related to first-responder use of social

media.

Whether you consider them valid or not, privacy issues are

here to stay. Public concerns over how companies use

highly personalized customer data have galvanized

political interest here in the United states. Overseas, views

on privacy affect companies competing in the global

market.Depending on your approach, privacy issues can

work either for or against your business. If you choose to

get ahead of the curve and proactively develop a strategy

for dealing with them, you can actually market your privacy

strategy as a value-add. But if you fall behind the curve,

you may suffer a backlash from distrustful and

disappointed customers.

As more privacy bills come before Congress and the EU

presses its case, the question of what to do about privacy

issues mounts. Mary U. Musacchia is counsel to the

President and director of government relations and public

policy at SAS, an analytics and data mining systems

vendor. Speaking at a recent eCRM conference hosted by

Freedom Technology Media Group, Musacchia advised the

business community to make an effort to standardize

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3. How do privacy challenges of the social service context compare with challenges of other public services such as traffic enforcement? (not traffic as in cars) BIM 400, BOOK, Information systems in organizations, Wallace, 2013 pg 174 Solution The use of social media by emergency officials raises privacy concerns that are not present with broadcast methods of sending alerts and warnings. Official monitoring of social media to better detect or understand unfolding events is of potential value to emergency managers but may also raise privacy concerns. In addition, the networked nature of social media may provide a substantial amount of information about a single individual. For example, based on whom individuals follow on Twitter, one could infer where they live and work and where their children attend school. In addition to privacy challenges, liability and legal concerns will also have to be addressed. Peter Swire, Ohio State University, discussed legal and policy perspectives on privacy challenges. Bryan Ware, Digital Sandbox, discussed the privacy challenges that limit tool use and how privacy protections might be built into application development. Aram Dobalian, VHA Emergency Management Evaluation Center, explored liability issues related to first-responder use of social media. Whether you consider them valid or not, privacy issues are here to stay. Public concerns over how companies use highly personalized customer data have galvanized political interest here in the ...
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