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2Scenario #2One of the marketing analysts in your company calls

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Scenario #2
One of the marketing analysts in your company calls the
help desk and complains that hes unable to get his
monitor to work. He arrived this morning and the computer
just never booted. Theres a mission- critical presentation
on this system that is due to be presented today at 2:00
p.m. Its now 1:00 p.m. and nobody has returned his call,
even to say that his initial request was received! The
analyst storms into the IT department and demands some
assistance. You look up from your screen just in time to
see your supervisor and the analyst barreling toward your
cubicle. Your supervisor asks if you will accompany the
analyst to his department and see if you can figure this
out. In cases such as this, the techs job is not only to
troubleshoot the problem and provide a solution, but also
to provide customer service and present a good image of
the IT department to other employ- ees. As the expert in
this situation, you not only have to solve the issueyou
must also make your best effort to diffuse the agitation of
the anxious analyst.
2. Write a short essay summarizing the problem,
discussion, and solution of the nonfunctioning
monitor from Scenario #2. Be sure to include details on
handling the analysts stress level and
frustration with the IT department.
Solution

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Today morning there was a chaos in the office.A marketing
analyst\'s sytem did not start as it did not boot.The
marketing analyst was really tensed because of this
reason. The marketing analyst had an important
presentation that was due at 2.00 p.m that afternoon. And
it was already 1.00 p.m and no one responded.So the
marketing analyst was in a real agitated state as no one
was responding to his complaint too.
Then i see the analyst storming into out IT department in a
fit of rage.I look up from my system and I see the analyst
walking in the direction of my cubicle where I\'m sitting and
working along with our company\'s supervisor. The
supervisor asks me if I can assist the analyst in his
department to figure the problem and the solution. Now it
was upto mme to handle the situation in a composed
manner and to not irritate the already irritated marketing
analyst. So I politely asked the analyst everything that
happened when he tried accessing the system.After that I
checked the system and realised that the system had to be
troubleshooted.Because the system stopped working all of
a sudden and it did not boot properly. So i simply
resstrated the computer ,selected the safe mode option
and pressed enter.Then i logged into the administator
account and selected the no option in safe mode to

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2 Scenario #2 One of the marketing analysts in your company calls the help desk and complains that he’s unable to get his monitor to work. He arrived this morning and the computer just never booted. There’s a mission - critical presentation on this system that is due to be presented today at 2:00 p.m. It’s now 1:00 p.m. and nobody has returned his call, even to say that his initial request was received! The analyst storms into the IT department and demands some assistance. You look up from your scree n just in time to see your supervisor and the analyst barreling toward your cubicle. Your supervisor asks if you will accompany the analyst to his department and see if you can figure this out. In cases such as this, the tech’s job is not only to troubleshoot the problem and provide a solution, but also to provide customer service and present a good image of the IT department to othe ...
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