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Rasmussen University Jbh Project Plan Project Management Discussion

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Deliverable #7 JBH Project Plan
Melanie Meyer
Rasmussen University
COURSE#: Business Project Management #GEB3422CBE
Instructor: David Jones
Assignment Due Date: Self -Paced Class

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JBH Project Plan
Business Case
JBH Software Solutions is a large company that specializes in and assists other organizations as
well as individuals with problems they are having with their software systems. JBH software has been in
business since 2002 and is owned by Janice Hamilton. The company has an excellent reputation and has
an overall 5-star customer rating. I have put together a business case for upper management to look over.
The Purpose of the Project
JBH will be launching a new project which will be upgrading all their software, hardware, office
equipment and furnishings in the customer service department. We will be adding on to the department
and will offer a new 24-hour internet live chat feature. We have been given a 15-million-dollar budget to
cover all the costs involved with the project. Systems that we are focusing on that are very outdated are
the CRM software and telephone system. The server has limited space and internal CSR (Corporate Social
Responsibility) processes are lacking efficiency and effectiveness. By upgrading the customer service
system, it will serve as a main portal for all customer-focused activities and increase productivity and
efficiency of the entire company. The total system update will lead to expanded operations, increased
sales, higher customer satisfaction, and with an outcome of reduced cost on the annual budget for the
customer service team. The system upgrade project is scheduled to take 24 months (about 2 years)
starting July 1st, 2020, and ending July 1st, 2022, with milestones corresponding to the end of each main
task completed.
Project Benefits

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1 Deliverable #7 JBH Project Plan Melanie Meyer Rasmussen University COURSE#: Business Project Management #GEB3422CBE Instructor: David Jones Assignment Due Date: Self -Paced Class 2 JBH Project Plan Business Case JBH Software Solutions is a large company that specializes in and assists other organizations as well as individuals with problems they are having with their software systems. JBH software has been in business since 2002 and is owned by Janice Hamilton. The company has an excellent reputation and has an overall 5-star customer rating. I have put together a business case for upper management to look over. The Purpose of the Project JBH will be launching a new project which will be upgrading all their software, hardware, office equipment and furnishings in the customer service department. We will be adding on to the department and will offer a new 24-hour internet live chat feature. We have been given a 15-million-dollar budget to cover all the costs involved with the project. Systems that we are focusing on that are very outdated are the CRM software and telephone system. The server has limited space and internal CSR (Corporate Social Responsibility) processes are lacking efficiency and effectiveness. By upgrading the customer service system, it will serve as a main portal for all customer-focused activities and increase productivity and efficiency of the entire company. The total system update will lead to expanded operations, increased sales, higher customer s ...
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