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MGT307 final exam
1. Organizational behavior is an interdisciplinary body of knowledge with strong
ties to all of the following disciplines EXCEPT:
A. Anthropology
B. Psychology
C. Physics
D. Sociology
2. ________________ is a multidisciplinary field devoted to understanding
individual and group behavior, interpersonal processes, and organizational
A. Workgroup analysis
B. Organizational behavior
C. Motivation
D. Performance management
3. From its scientific heritage, organizational behavior has developed all of the
following except:
A. Contingency thinking
B. An emphasis on finding the one best way to complete a task
C. An interdisciplinary body of knowledge
D. Use of scientific methods
4. Three important levels of cultural analysis in organizations are:
A. Shared objectives, shared values and shared mission
B. Implicit culture, shared values and common experiences
C. Explicit culture, implicit culture and common assumptions
D. Observable culture, shared values and common assumptions
5. Managers can modify the ____________ of culture, such as the language,
stories, rites, rituals and sagas
A. Visible aspects
B. Vocal aspects
C. Oral aspects
D. Verbal aspects

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MGT307 final exam
6. The _________ culture includes the unique stories, ceremonies, and corporate
rituals that make up the history of the firm or a group within it
A. Shared
B. Latent
C. Observable
D. Common
7. Common forms of unintentional ethics lapses that individuals should guard
against include all of the following EXCEPT:
A. Claiming too much personal credit for one’s performance contributions
B. Prejudice that derives from unconscious stereotypes and attitudes
C. Promoting people who excel in their respective positions
D. Favoring others who can benefit someone
8. A person who is a __________ assumes a unique responsibility for work that is
accomplished largely through the efforts of other people
A. Human resources director
B. Team member
C. Manager or team leader
D. Change agent
9. Scientific methods models are simplified views of reality that try to identify
major factors and forces underlying real-world phenomenon
A. True
B. False
10. _______________ is often accompanied by an unwillingness to understand
alternative points of view and to take the values they represent seriously
A. Proxemics
B. Ethnocentrism
C. Self-importance
D. Kinesics
11. Which of the following statements about the role of language in cross-cultural
communication is NOT CORRECT?
A. In low context cultures, the message is rarely conveyed by the words
someone uses, with greater emphasis of the context in which the words are

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MGT307 final exam
B. Members of low context cultures are very explicit in using the spoken and written
C. In high context cultures, must of the message communicated must be inferred or
interpreted from the context, which includes body language, the physical setting
and past relationships
D. Australia, Canada and the United States have low context cultures
12. _____________ are important to spot since non-verbal’s can add insight into
what is really being said in face-to-face communication
A. Mixed messages
B. Mangled messages
C. Merged messages
D. Perceptual distractions
13. A high performing team can be created by doing the all of the following
A. Creating a sense of urgency
B. Communicating high-performance standards
C. Ensuring that new information is kept to a minimum
D. Making sure members have the right skills
14. Each of the following is a characteristic of high-performance teams except:
A. High-performance teams turn a general sense of purpose into specific
performance objectives
B. High-performance teams have strong core values
C. Members of high-performance have the right mix of skills
D. High-performance teams have members who focus on individual effort and
15. _______________ typically work with a target completion date and disband
once their purpose has been fulfilled
A. Teams that review things
B. Teams that run things
C. Teams that study things
D. Teams that recommend things
16. The conflict management style of _____________ involves being both
cooperative and assertive. This style is characterized by trying to fully satisfy
everyone’s concerns by working through differences and finding and solving
problems so that everyone gains

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