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USA Airlines uses the following performance measures Classify each

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USA Airlines uses the following performance measures.
Classify each of the performance measures below into the
most likely balanced scorecard perspective it relates to.
Label your answers using
C (customer),
P (internal process),
I (innovation and growth), or
F (financial).
1.Cash flow from operations
_____
2.Number of reports of mishandled or lost baggage
_____
3.Percentage of on-time departures
_____
4.On-time flight percentage
_____
5.Percentage of ground crew trained
_____
6.Return on investment
_____
7.Market value
_____
8.Accidents or safety incidents per mile flown
_____
9.Customer complaints
_____
10.Flight attendant training sessions attended
_____
11.Time airplane is on ground between flights
_____
12.Airplane miles per gallon of fuel
_____
13.Revenue per seat
_____
14.Cost of leasing airplanes

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1.Cash flow from operations
_____
2.Number of reports of mishandled or lost baggage
_____
3.Percentage of on-time departures
_____
4.On-time flight percentage
_____
5.Percentage of ground crew trained
_____
6.Return on investment
_____
7.Market value
_____
8.Accidents or safety incidents per mile flown
_____
9.Customer complaints
_____
10.Flight attendant training sessions attended
_____
11.Time airplane is on ground between flights
_____
12.Airplane miles per gallon of fuel
_____
13.Revenue per seat
_____
14.Cost of leasing airplanes
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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial). 1.Cash flow from operations _____ 2.Number of reports of mishandled or lost baggage _____ 3.Percentage of on-time departures _____ 4.On-time flight percentage _____ 5.Percentage of ground crew trained _____ 6.Return on investment _____ 7.Market value _____ 8.Accidents or safety incidents per mile flown _____ 9.Customer complaints _____ 10.Flight attendant training sessions attended _____ 11.Time airplane is on ground between flights _____ 12.Airplane miles per gallon of fuel _____ 13.Revenue per seat _____ 14.Cost of leasing airplanes 1.Cash flow from operations _____ 2.Number of reports of mishandled or lost baggage _____ 3.Percentage of on-time departures _____ 4.On-time flight percentage _____ 5.Percentage of ground crew trai ned _____ 6.Return on investment _____ 7.Market value _____ 8.Accidents or safety incidents per mile flown _____ 9.Customer complaints _____ 10.Flight attendant training sessions atten ...
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