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Which way of asking for action carries the highest level of politeness?
A. A polite order
B. An indirect request
C. A question
D. An order
Which of the following statements most effectively applies the you-attitude?
A. "We began processing your application today."
B. "Your application is now being processed."
C. "We will have your application processed by next Thursday."
D. "Your application will be processed by next Thursday."
"You can't qualify for a Home Beautiful credit card until you are 18 years old."
Indicate the alternative that both correctly evaluates the sentence and correctly
explains the reason for the evaluation.
A. Good you-attitude because it begins with the word "you"

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B. Good you-attitude because it focuses on what the reader will (or won't)
receive
C. Lacks you-attitude because it does not thank the reader for shopping at
Home Beautiful
D. Lacks you-attitude because it does not protect the reader's feelings
In which of the following situations would using the word "you" typically NOT be
appropriate?
A. When you must inform a subordinate that she has inadvertently made a
costly error
B. When you must inform a subordinate that you have passed her idea on to
your superior
C. When you want to focus on what the reader will gain from your new policy
D. When you want to congratulate your subordinate for her promotion
You are attending a professional conference and are privileged to be introduced
to Caroline Peters. You know nothing about her except that she is an executive
at a very successful company. You have an idea that you would like to talk over
with her. How should you address this person during your conversation?

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