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Strategic IT multiple choice
1. Companies use information systems to support their various business
processes and activities for internal operations, which does NOT include:
A. manufacturing.
B. interaction with suppliers.
C. human resource management.
D. order processing.
2, __________ refers to systems for providing effective and efficient
communication with the customer from the entire organization.
A. Operational CRM
B. Analytical CRM
C. Collaborative CRM
D. Executional CRM
3. The emergence of the Internet and Web has resulted in __________,
opening up new opportunities and methods for conducting business.
A. the globalization of customer and supplier networks
B. the integration of customer and supplier networks
C. delineating the customer and supplier networks
D. the integration of all business processes within an organization
4, __________ are operated by third-party vendors, meaning that they are
built and maintained by a particular company.
A. Electronic exchanges
B. Trading exchanges
C. Multimedia marketplaces
D. Resource marketplaces
5. Support activities include infrastructure, human resources, __________, and
procurement.
A. operations and management
B. marketing and sales
C. customer service
D. technology development
6. A value system is formed when:
A. a company creates additional value by integrating internal applications with
suppliers, business partners, and customers.

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B. companies connect their internal value chains.
C. information flows from one company’s value chain to another
company’s value chain.
D. All of the above
7. __________ applications are systems that focus on the specific needs of
individual departments and are not designed to communicate with other
systems of the organization.
A. Packaged
B. Custom
C. Stand-alone
D. Internally focused
8.__________ involves the business activities associated with receiving and
stocking raw materials, parts, and products.
A. Inbound logistics
B. Operations and manufacturing
C. Outbound logistics
D. Marketing and sales
9. The key purpose of a(n) __________ system is to streamline the flow of
information from one company’s operations to another’s.
A. intraorganizational
B. operational
C. management information
D. interorganizational
10. Data warehouses are databases that store information:
A. related to a specific department.
B. required for a specific business activity.
C. related to the various business activities of an organization.
D. that is outdated.
11.__________ can be accomplished by integrating multiple business processes
in ways that enable firms to meet a wide range of unique customer needs.
A. Competitive advantage
B. Economies of scale
C. Process reengineering
D. Strategic information planning

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