Browse over 20 million
homework answers & study documents

MGT449 Wk 2 Effects of Quality Management on Domestic and Global Competition.

Type

Homework

Rating

Showing Page:
1/5
1
Effects of Quality Management on Domestic and Global Competition Paper
Your Name
MGT/449
Date
Teacher

Sign up to view the full document!

lock_open Sign Up
2
Effects of Quality Management on Domestic and Global Competition Paper
Quality is the basic requirement of today’s customer and it is the basis on which the
organizations meet their success. Customer satisfaction is the major goal of every organization as
the revenue generation and the acceptability of the organization is based on it. In order to
compete and attract more and more customers and then retain them organizations need to provide
them with the best quality. This standard of quality can be achieved by ensuring the quality
management and realizing its significance in the success of an organization. Through this paper
we’ll focus on the quality management exercised by two different organization, one in the
domestic market whereas other operating in the global market. For this purpose American
Airlines and Lufthansa Airlines are selected respectively.
Similarities between American Airlines and Lufthansa
American Airlines and Lufthansa are very successfully operating in domestic and global
market respectively. Because of their conscious efforts to meet the needs and requirements of the
customers both have gained a lot of acceptance and are well recognized in their respective
markets. For this purpose they are providing the best quality to their target customers. Quality is
the value or excellence required by the customers. The customers have certain standards set in
this regard. Both are using TQM (Total Quality Management) to maintain and retain their quality
in regard to their services and operations. TQM is required pertaining to the services they
provide and the on time schedules they need to follow. This TQM ensures that they are focusing
on quality and it is been monitored and controlled in order to meet the set standards. They have a
well planned program which will make certain that TQM is followed. Through this program they
make sure that no dissimilarity occur in their delivery system and for this purpose the middle

Sign up to view the full document!

lock_open Sign Up

Sign up to view the full document!

lock_open Sign Up

Anonymous
Outstanding. Studypool always delivers quality work.

Anonymous
Thanks for the help.

Anonymous
<3 it, thanks for saving me time.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4