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1. 
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1. Companies use information systems to support their various business processes and activities for internal operations, which does NOT include: A. manufacturing.? B. interaction with suppliers.? C. human resource management.? D. order processing.? 2, __________ refers to systems for providing effective and efficient communication with the customer from the entire organization. A. Operational CRM? B. Analytical CRM? C. Collaborative CRM? D. Executional CRM? 3. The emergence of the Internet and Web has resulted in __________, opening up new opportunities and methods for conducting business. A. the globalization of customer and supplier networks? B. the integration of customer and supplier networks? C. delineating the customer and supplier networks? D. the integration of all business processes within an organization? 4, __________ are operated by third-party vendors, meaning that they are built and maintained by a particular company. A. Electronic exchanges? B. Trading exchanges? C. Multimedia marketplaces? D. Resource marketplaces? 5. Support activities include infrastructure, human resources, __________, and procurement. A. operations and management? B. marketing and sales? C. customer service? D. technology development? 6. A value system is formed when: A. a company creates additional value by integrating internal applications with suppliers, business partners, and customers.? B. companies connect their internal value chains.? C. information flows from one company???s v ...
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