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ACC 205 Week 4 DQ Client Recommendations




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ACC 205 Week 4 DQ
Client Recommendations

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Client Recommendation
Human Service Managers work with a variety of people with a variety of
issues and problems. It is the job of the Human Service Manager to
assist their clinicians if for some reason they are lacking the experience
to deal with their clients. In this paper, we will be dealing with three
different scenarios and it is the job of the Human Service Manager to
help modify these situations for renovation. The approaches that will be
utilized in the handling of these situations are reinforce, refer, and
release. Reinforce is the first. This approach is used if and when a
clinician is not secure enough in their ability in this particular area of their
job. The clinician may only have to or need to go over example cases or
they may require a mentor to help by giving them a broader view on this
particular situation. Mentors are good in providing coaching and
monitoring a clinician while also giving the clinician poise and assurance
that is necessary to help the client. Refer is the next approach. The
clinician may need to be referred for personal therapy by the human
service manager. Personal therapy can and will help the clinician help
the client throughout the clinician’s career in this field. The last approach
is release and is considered to be the hardest. Release is when the
human service manager has no choice but to let the clinician go. This
could be a result of abuse of company policy, illegal activities, lack of
improvement or after all other approaches have been executed.
Scenario One: Tom Martin
Tom Martin has been an employee of the agency for four years. Tom is
an individual counselor for adult clients. During his four year employment
with this agency, he has demonstrated mediocre counseling record.
There have been a few questionable cancellations from four female
clients. There were no reasons given for these cancellations and
although they may have canceled for any number of reasons, this
concerns the agency and does not sit well with them. A female client has
recently informed a supervisor of misconduct on Mr. Martin’s behalf. The

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