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MGT 330 Week 2 DQ 2

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DQ 2
Benchmarking is in important tool for rms looking to connuously improve their own processes. The
obvious advantage of benchmarking is that a rm is able to copy and imitate the characteriscs of
another rm's successful process, so that those acceptable results may be acheived. One of the
disadvantages is that a similiar process may deviate even slightly from rm to rm, so to merely copy
another rms's best pracce may not be wise.
Benchmarking is a widely accepeted method of process improvement, yet a rm may encounter
resistance when enquiring about benchmarking another business enty. Many companys consider their
successfull processes as assets, and would be relectant to share details in order to protect such assets.

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