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Summary of Communication Problem: I have to write a humble reply to Mr. ward regarding the problem h

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Planning Log
Summary of Communication Problem:
I have to write a humble reply to Mr. ward regarding the problem he faced at Hotel. I have to write a E-
mail to Mr. ward to acknowledge and apologize for the problem he faced at Hotel. In addition to that I
have to write a memo
Reader Analysis:
Who is my primary reader(s)?
My primary Reader is Mr. Ward
Who is my secondary reader(s)?
My secondary reader could be anyone who sees the maessage, may be Mr ward can publish my reply to
Trip Advisor if he liked what I said.
Respond to the following for both primary and secondary readers:
What characteristics (reading style, personality traits, etc.) do I know about the reader that may be
relevant to how this document is written?
Mr ward is humble and would like cooperation. I have to write an apologizing letter as he wants to make
the hotel authorities about the problem he faced.
What is the reader's prior knowledge of or involvement with this topic?
Reader already faced the problem so he is totally aware about the problem , we just need to acknowledge
the same in E-mail
Does the reader have a pre-established attitude toward the topic--friendly, hostile, neutral?
Yes, reader appears to be friendly as per his post on Trip Advisor
What is the reader’s technical background--expert? semi-expert? nonexpert?
He has almost 20 contributions on trip Advisor so he is a semi Expert
What does the reader want to know about this topic and what will he or she do with this information?
He just wanted to know the reasons behind all this issue and want to make the authority aware about the
problem he faced.
Description of Purpose
What is my purpose in writing this document?
Purpose is to apologize to Mr Ward
Am I trying to inform the reader? If so, what information do I want the reader to have?
Yes, I am trying to Acknowledge and Apologize the reader
Am I trying to persuade the reader? If so, what do I want the reader to think or do?
No
Am I trying to instruct the reader?
No
Am I trying to make a recommendation?

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Planning Log Summary of Communication Problem: I have to write a humble reply to Mr. ward regarding the problem he faced at Hotel. I have to write a Email to Mr. ward to acknowledge and apologize for the problem he faced at Hotel. In addition to that I have to write a memo Reader Analysis: Who is my primary reader(s)? My primary Reader is Mr. Ward Who is my secondary reader(s)? My secondary reader could be anyone who sees the maessage, may be Mr ward can publish my reply to Trip Advisor if he liked what I said. Respond to the following for both primary and secondary readers: What characteristi ...
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