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MKT 571 week 5 DQ 1 Total Customer Service(TCS)

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MKT 571 week 5 DQ 1 Total Customer Service(TCS)
Why is total customer service (TCS) so important? What happens if a product or service does not actually meet its perceived performance or
customer expectations? How can relationship marketing benefit a company?
The Value of Total Customer Service(TCS)
As you asked in your assignment, my oral
presentation opener is nearing its final stages of
completion. I have looked into different options on
expressing the value of good customer service. I
feel the following content best fits this assignment.
When it comes to feeling like you are happy with a
product or service you have purchased, there are

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