Gather recent data for 5 most important metrics for Walmarts helpdesk. Summarize analyze the data, u

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Gather recent data for 5 most important metrics for Walmarts helpdesk. Summarize analyze the data, using graphs or charts as appropriate. Interpret the data and write an action plan to improve the help desks performance include a statement of how and when the data should be re-examined

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Gather recent data for 5 most important metrics for Walmarts helpdesk. Summarizeanalyze the data, using graphs or charts as appropriate. Interpret the data and write anaction plan to improve the help desks performance include a statement of how andwhen the data should be re-examinedIntroductionThere is a very common saying, you can manage what you dont measure and metrics arean attempt on the part of an organization for the purpose of measurement. Help-desk atWalmart is always under pressure and having such metrics can help them track theirperformance and understand the areas of improvement.This paper summarizes the latest data on some important metrics for Walmart helpdesk. Thenanalysis is done followed by action plan to improve the limitations.The five important metricsThe five important metrics for Walmart helpdesk are; firstly, the first level resolution rate isan important metrics. Secondly, the speed of reply is another important metrics for WalMarts help desk. Thirdly, customer satisfaction levels (Rumburg & Zbikowsk) are a metricsthat cannot be ignored at all. Fourthly, percentage of queries resolved within 10 hours.Fifthly, percentage of queries
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