Assignment 4: HR Training Class

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Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:
Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) quality academic resources in this assignment.

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Justify the use of a needs assessment of your companys proposed employee customerservice training, stressing five (5) ways in which such an assessment would expose anyexisting performance deficiencies.In the retail industry, an employee needs assessment is an asset to the company. In theretail industry, it is important the all employees are able to work efficiently and effectively. Aneeds assessment is used to understand the extent of existing problems. A needs assessmenthelps to identify the gaps in the service being provided.A needs assessment may expose anyexisting performance deficiencies by focusing on the potential employees individual needs. Aneeds assessment allow the employer to know the exact needs of the potential employee, basedon the assessment. This is very beneficial because it allows a personalized, specific training tomeet the needs of the potential employee. A needs assessment can expose existing performancedeficiencies by looking at the organizational performance. This helps to identify the skills andthe knowledge that is needed from the potential employee. This will allow the employee totarget/recruit potential employees that will be an asset to the company. Another way that a needsassessment can help expose any existing performance deficiencies is through an occupationalneeds assessment. The occupational assessment examines the skills, knowledge, and abilitiesrequired for affected occupational groups. This assessment identifies t
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