hr_training

School: Cambria Rowe Business College           Price: $15.00 USD

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Assignment 4: HR Training Class
Due Week 8 and worth 200 points

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:
Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) qu

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Cambria Rowe Business College
Running head: NEW EMPLOYEE CUSTOMER SERVICE TRAININGNew Employee Customer Service TrainingName of the studentCourse abbreviation and number11/29/2013Instructors name1NEW EMPLOYEE CUSTOMER SERVICE TRAINING2New Employee Customer Service TrainingEmployee customer service training refers to teaching the employees the skills which arerequired to deal with the customers so as to provide maximum satisfaction to them. Under thistype of training the employees are imparted the necessary knowledge and skills so as to improvetheir effectiveness and efficiency. While planning a customer service training program for thenew employees it is necessary to assess the needsfor imparting such training to the employees.Needs assessment is the process of evaluating the organization, employees and their tasks tounderstand what kind of training if any is required in the organization. It is necessary to assessthe areas where the new employees lack skills and knowledge so that necessary training can beprovided to them to ensure better customer service.Use of needs assessment of employee customer service trainingAssessing the need for the employee customer service training is very important beforethe training program for new employees is designed and implemented. The need assessmenthelps to identify the deficiencies in the skills and the knowledge of the new employees that isessential in providing satisfactory services to the customers. By assessing the needs for thetrai
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