Customer Technology Tracking System

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Document Description

This a diagrammatic example of a customer technology tracking system

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Running Head: Customer Technology Tracking SystemCustomer Technology Tracking SystemName:Institution:Customer Technology Tracking System2Sequence Diagramunresolved requestsclient/manager/techniciansystemLoginview unresolved requests ()Display list()Check historyget one request history()mark as resolved()update requestlist()displayupdated unresolved request list()Activity DiagramCustomer Technology Tracking System3loginview list of unresolved requestsview request historyClientsend email to technicianwait for email replyExceed 24hrsmark as resolvedshow updated unresolved request listUse Case DiagramNorecord resolve dateYesCustomer Technology Tracking System4Customer Technology Tracking Systemlogin<s>in<>cl udes>>>s>view list ofunresolved requestsreceptionistcl udemanageradd new clientadd service requestview list ofcomponentsview requesthistoryclientluinc<s>add componentequipmentreceive emailremove frominventorytechnicianwait for responsefor 24hrsmark request asresolvedrecord resolve dateshow updated list ofunresolve requestUse Case GlossaryCustomer Technology Tracking SystemUse caseDescriptionLoginevery system user has to logon to access thesystemView list of unresolved the user can view unresolved issues thatrequestsrelate to themview request historythe system allows the user to view historyof
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