Twelve Skills Summary

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Describe a situation in which there was a conflict between nurses and physicians or nurses and administration (use an advanced nursing practice situation).

Write a paper on how application of the Twelve Skills Summary to the situation might have altered the outcome

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Running head: TWELVE SKILLS SUMMARYTwelve Skills summaryNameClassDate1Running head: TWELVE SKILLS SUMMARY2Twelve Skills SummaryConflict can over in any work environment including between a nurse and a doctor.Conflict in the healthcare setting can negatively impact the healthcare professionals ability toeffectively do their job. Once common conflict between the physician and the nurse involves thecare of the patient. The doctor diagnosis and determines treatment approaches but the nurseprovides continuous case. In this scenario, the doctor has determined a course of treatment for aparticular old and frail patient. The nurse knows the treatment will be painful for the patient butthe physician believes it will help to alleviate the patients symptoms.Conflict resolution training and resources are essential to addressing conflict to ensure theoutcomes of the patient is not impacted. The twelve skill summary provides different skillswhich can be used to address the conflict. The first skill is the win-win approach. In thisapproach the conflict is shifted from conflict to cooperation (CRN, 2012). The doctor andphysician would employ a joint problem-solving approach. This includes going back to needs.This means looking at the needs of the people involved in the conflict instead of findingsolutions. The second skill is a creative response. This simply means find alternative ways toaddress the conflict which would meet the needs of all parties i
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