Koala Tech Case Study Analysis

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Case Study Questions for Koala Tech Ltd Case Operations Management

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Summary:Koala Tech of Sydney Australia is a renowned organization that specializes in producing officeequipment for small businesses and home offices. The company is known for its high qualityand reliable products. The recent introduction of the PFS 1000 was met with great enthusiasmas it combined a printer, copier, scanner and fax machine all in one device (page 114). To meetwith the excessive demand, the company tried to enhance their production but that was metwith a high number of product returns and complaints by customers regarding productfunctionality (page 114).For a company that was regarded for its top quality products, this was not acceptable for NancySamuelson, the CEO. In order to identify where the problem regarding quality was occurring,she decided to hire outside consultant Ken Cathey who would meet with the production staffand identify areas where the problem was occurring (page 114).Problem Identification:Manufacturing:Purchasing:Low QualityComponentsMore focus on meeting demand.Frequent machine breakdowns.Designing the circuit board an issueExcessiveComplaintsLabor:Quality Dept:No propertraining givenNo authority to monitoror question productionThe fishbone diagram assesses the various problems which are currently plaguing the KoalaTech and resulting in the excessive complaints regarding the product.Causes of Problems:The company in order to achieve cost-savings decided to switch supplier who provided thecomponents f
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