Access over 20 million homework & study documents

Chapter 6 project quality management

Content type
User Generated
Rating
Showing Page:
1/9

Sign up to view the full document!

lock_open Sign Up
Showing Page:
2/9

Sign up to view the full document!

lock_open Sign Up
Showing Page:
3/9

Sign up to view the full document!

lock_open Sign Up
End of Preview - Want to read all 9 pages?
Access Now
Unformatted Attachment Preview
IT Project Management Chapter 6: Project Quality Management 6.1 Introduction - Quality The International Organization for Standardization (ISO) defines quality as;1) the totality of characteristics of an entity that bear on it’s ability to satisfy stated or implied needs. 2) “the degree to which a set of inherent characteristics fulfills requirements” (ISO9000:2000) Some goals of quality programs include: a) Fitness for use. (Is the product or service capable of being used?) b) Fitness for purpose. (Does the product or service meet its intended purpose?) c) Customer satisfaction. (Does the product or service meet the customer's expectations?) d) Conformance to the requirements. (Does the product or service conform to the requirements?) 6.2. What is Project Quality Management Project quality management ensures that the project will satisfy the needs for which it was undertaken The project team must try to understand the key project stakeholders expectations especially what quality means to them. Thus it is important for them to create a good working relationship with them and understand their stated and implied needs. Project quality management (QM) is not a separate, independent process that occurs at the end of an activity to measure the level of quality of the output. Quality management is a continuous process that starts and ends with the project. It is more about preventing and avoiding than measuring and fixing poor quality outputs. It is part of every project mana ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
Just what I was looking for! Super helpful.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4