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Simulation Case Study Phoenix Boutique Hotel Group

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Running Head: PHOENIX SIMULATION RECOMMENDATIONS Phoenix Boutique Hotel Group Case study Recommendations Name Institution Affiliation 1 2 SIMULATION RECOMMENDATIONS Introduction Phoenix Boutique Hotel Groups has three agents who manage customer’s calls for reservations in the hotel. The shift runs from 6 a.m. to 2p.m. and there is time in between the calls and the time required to process the reservations. Bristowe, the owner of the Hotel is considering hiring additional agents to help in managing reservation calls. This will reduce time wastage for the customer in reservations and increase customer satisfaction. This paper looks at a simulation that helps the Owner of the hotel to make a decision that will improve the performance of its call center. Facts One of the customer service enhancements Bristowe needs to make a decision on whether to hire to hire more staff or not. The a ...
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