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Hospital Versus Ancillary

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HOSPITALS VS ANCILLARY HOSPITALS VS ANCILLARY Duke University Hospital •Tertiary and quaternary care hospital •Deals with diagnosis, medical and surgery services •Has about 957 beds and 51 ORs •Mission is to put patient at the center of everything (Duke Health, 2019) HOSPITALS VS ANCILLARY US Renal Care •Mission: be the highest-quality dialysis provider •Has ability to diagnose and treat kidney illnesses •Offers treatment as outpatient, home and specialty dialysis programs (US Renal Care, 2019) HOSPITALS VS ANCILLARY Developing Improvement Capability •Build employee engagement – develop a strong understanding of business •Have high leadership practices – have targets and progress measurement •Identify and alienate internal roadblocks •Have training and development activities (Furnival, 2018) HOSPITALS VS ANCILLARY Resources for Improving Performance Capability •Funding for the program •Need for staff time to engage them in program •There is need for organizational facilities to ensure improvement capability HOSPITALS VS ANCILLARY Duke University Metrics •Patient satisfaction/Perceived quality through feedback from patients and employees •Serviceability – short response time to offering patient services HOSPITALS VS ANCILLARY US Renal Care Metrics •Features; additional services – outpatient, home and specialty care •Serviceability/patient satisfaction – having short periods for dealing with patient •Durability ? ...
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