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Force Field Analysis Final

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Running Head: FORCE FIELD ANALYSIS 1 Force Field Analysis (FFA) Name of student Institutional Affiliation Date FORCE FIELD ANALYSIS 2 Part One: Force Field Analysis for Increasing Patience Satisfaction Actions One of the most critical objectives of healthcare organizations is to provide a safe environment and quality services to improve patient satisfaction levels. However, due to the many factors like the persistent growth in cultural diversity in many societies, many healthcare services find it hard to establish effective communication to facilitate quality healthcare delivery. The force field analysis (FFA) can help in creating criteria that will facilitate the process of developing a specific action plan, determine the compelling forces that will facilitate its implementation and hindering forces for implementing actions identified (Daniel Lock Consulting, 2017). The three likely activities for healthcare organizations to gain cultural competence/awareness are; ➢ Increase nurse-patient relationship ➢ Improving the recovery process for patients ➢ Providing adequate care plan for patients Analyzation & Assessment Many healthcare organization aims to improve patient satisfaction through implementation of different strategies. However, the most likely approach that would increase customer satisfaction is through increasing cultural awareness among healthcare workers. Many studies have shown the impact of cultural awareness in improving patient satisfaction ...
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