NOTE: These are the 3 assignments for this week. You should consider the discussion threads as being analogous to the kind of discussions you would have in a face-to-face class: our goals should be to say things that are interesting, provocative, and respectful. Since this is a classroom setting, you are encouraged to proofread, and to avoid the more slang- and emoticon-fueled discourse that appears on Twitter and Facebook. One of the goals here is professional preparation; if you would not say or do something in the workplace, then you should not post similar material in a discussion thread. You can post more than twice to the postings of your peers; the two longest postings are the ones that will be evaluated.Where possible, the threads will cover supplemental material incorporated into each chapter, via videos related to the supporting discussion integrated into your textbook chapters. Postings should not merely summarize the material, but should deal with how to apply the material in practice.DISCUSSION 1 (RESPONSE FOR QUESTIONS 1 & 2, FOR THIS ASSIGNMENT YOU MUST USE Related Links (Student Resource Web Site) at http://www.palgrave.com/companion/hayes-change-management4 (Links to an external site.)Links to an external site., Let me know if you need additional information from the book )The threads will cover supplemental material incorporated into each chapter, via videos related to the supporting discussion integrated into your textbook chapters. Postings should not merely summarize the material, but should deal with how to apply the material in practice.Directions The posting should consist of no less than 250-400 words, excluding references and should incorporate at least one outside, i.e., from a library database search, APA formatted reference at the end of the post. 1. Read Case study 30.1 – Managing change in the Urology Department of a hospital in England. Totally open discussion over all aspects of the case. (CASE STUDY ATTACHED)-------------------------------------------------------------------------------DISCUSSION 2DirectionsThe answer may include information from the text, handouts, personal experiences and opinion to demonstrate critical thinking and application. At least one source must be cited and referenced.1. Paste the problem statement and recommendations section from your organization’s strategic analysis as your initial post (including any references these sections cite). Include a short paragraph of how important you believe the processes of strategic analysis, planning, and implementation are in general and, specifically, how this company might (or does) effectively integrate the 3 processes into their organization. (I HAVE ATTACHED A FILE WITH THE PROBLEM STATEMENT AND RECOMMENDATIONS SECTIONS- THEY BOTH NEED TO BE SHORTENED/SUMMARIZED, THEN YOU HAVE TO PUT IT TOGETHER WITH THE SECOND PART OF THE ASSIGNMENT WHICH INDICATES TO INCLUDE A SHORT PARAGRAPH OF HOW IMPORTANT YOU BELIEVE....)-------------------------------------------------------------------------------------DISCUSSION 3 (100-200 words, excluding references). Share one of your SMART goals related to professional growth with a brief summary of your plan/steps to reach the goal. Review the courses you have taken during your Business Administration plan and comment on how your plan to reach the goal was enhanced by the knowledge you have gained. (I have already answered the SMART Goal questions and listed the BA courses I have taken. You just have to expand on the information and explain how my plan to reach the goal was enhanced by the knowledge I have gained). HERE IT IS: My goal is to attain the SHRM-CP certification. In doing so, I will expand my scope within the HR field and bring new ideas to drive business success within my organization. I have been working in Human Resources for the past 10 years and this certification would demonstrate mastery of the competencies and knowledge most important to organizations. The exam window is flexible and the exam is affordable, making certification attainable. I have also joined a study group to help me prepare. Earning the SHRM credential would make me a recognized expert, a valuable asset to my organization and would set me apart from colleagues, proving a high level of knowledge and skills. I am currently scheduled to take the exam December 1, 2017. Academic courses I have taken to help prepare: Pretty much every class in the BA curriculum has helped, with emphasis on: - Change Management - Strategic Management - Issues in Ethics/Social responsibilities - Managerial Finance

Assignment Content. Reflection Competency 1: Evaluate data-driven processes and approaches of an organization’s operations. This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts. Operations Management Explain what work in operations management looks like and what key operational decisions a firm needs to make to match supply with demand. Determine how to improve process efficiency by off-loading a bottleneck or how to balance a process by relocating work from one step to another. Evaluate the Lean Philosophy Choose 3 of the following questions to discuss: What is the Lean concept and why is it important to study? How can Lean be applied to manufacturing and service processes? Will Lean work in service environments? Why or why not? Discuss ways to use Lean to improve 1 of the following: a pizza restaurant, a hospital, or an auto dealership. Why is Lean hard to implement in practice? Explain the relationship between quality and productivity under the Lean philosophy.Reflection Competency 2: Apply process improvement principles to enhance organizational performance and value. This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts. Customer Service Essentials Consider the following questions based on customer service essentials: Why are there economies of scale in queuing systems? What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option. Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored? Complex Projects Consider the most complex project you’ve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project. The work breakdown structure Tasks Subtasks Work package Were you on the critical path? Additionally, explain the role the project manager played in managing the project’s success or failure. Include an example.