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The Introductory Letter

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To: Taylor From: Kawthar Date: June 26, 2019 Subject: The Introductory Letter Dear Taylor, My name is, Kawthar, a resolute, and a teachable person able to learn and work within a changing environment. I am 21 years old, and I am from Saudi Arabia. I would say my outstanding personality trait is persistence. Even though not many people who like such a trait, I would say it has helped me to endure in the face of difficulties which are prevalent in life. Despite the adversities that come my way, I'm able to achieve patiently. My other strengths are being collaborative and enthusiastic. I also tal ...
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AIU Types of Resistance to Change and Its Root Causes Case Study

Case Study: Types of Resistance to Change and Its Root CausesConsider the following Hill Country Community Hospital case s ...

AIU Types of Resistance to Change and Its Root Causes Case Study

Case Study: Types of Resistance to Change and Its Root CausesConsider the following Hill Country Community Hospital case study:Hill Country Community Hospital is a 100-bed acute-care facility in rural Texas. The hospital has served the local community for over 40 years but has experienced financial decline over the past 3 years. Hospital administrators believe that the best way to cut costs is to terminate all contracts with staff physicians and allow a large, Dallas-based physician group to take over in-hospital patient care. The move would quickly solve the current budget crisis, even enabling the hospital to show a profit for the fiscal year.However, community residents are strongly opposed to the plan, as they have always been accustomed to receiving in-hospital care from their family physicians. The proposed move is creating public relations problems, with both external and internal audiences. Employees are also highly resistant to the change, as they fear that their jobs may also be outsourced and that bringing in outsiders to provide patient care will ruin the hospital’s reputation. This is creating emotional labor, poor morale, and increased patient complaints. As resistance is a natural phenomenon, understanding and working with it effectively is key to successful organizational consultation. It is essential for the OD practitioner or consultant to recognize and deal with resistance that is derived from psychological needs and wants. There are also elements that have been shown to stimulate “normal” resistance and therefore should also be considered during the consultation process.To prepare:Review this week’s Learning Resources. Consider sources of resistance to change and strategies for overcoming resistance to change.Reflect on the scenario of the Hill Country Community Hospital, outlined above, considering the concepts covered in this week’s Learning Resources. Hill Country Hospital is a rural hospital facing financial and public relations problems.Learning ResourcesRequired ReadingsCaruth, D. L., & Caruth, G. D. (2018). Managing workplace resistance to change. Industrial Management, 60(4), 21–23.Hallak, D. (2015). Coaching People to Change, One Step at a Time. TD: Talent Development, 69(3), 72–73.Klonek, F. E., Lehmann-Willenbrock, N., & Kauffeld, S. (2014). Dynamics of resistance to change: A sequential analysis of change agents in action. Journal of Change Management, 14(3), 334–360.Lunenburg, F. C. (2010). Approaches to managing organizational change. International Journal of Scholarly Academic Intellectual Diversity, 12(1). 1–10. Retrieved from http://www.nationalforum.com/Electronic%20Journal%...de Pádua, S. I. D., da Costa, J. M. H., Segatto, M., de Souza Júnior, M. A., & Jabbour, C. J. C. (2014). BPM for change management: Two process diagnosis techniques. Business Process Management Journal, 20(2), 247–271. https://doi.org/10.1108/BPMJ-03-2013-0039Swann, A. (2018). The Human Workplace. London, England: Kogan Page. Chapter 7, “Getting There: Making the Change” (pp. 183–207)Chapter 8, “Final Thoughts” (pp. 208–212)Varney, G. H. (2017). Change your change process and make change work. Organization Development Journal, 35(1), 25–33.Wheeler, T. R., & Holmes, K. L. (2017). Rapid transformation of two libraries using Kotter’s Eight Steps of Change. Journal of the Medical Library Association, 105(3), 276–281. doi:10.5195/jmla.2017.97

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AIU Types of Resistance to Change and Its Root Causes Case Study

Case Study: Types of Resistance to Change and Its Root CausesConsider the following Hill Country Community Hospital case s ...

AIU Types of Resistance to Change and Its Root Causes Case Study

Case Study: Types of Resistance to Change and Its Root CausesConsider the following Hill Country Community Hospital case study:Hill Country Community Hospital is a 100-bed acute-care facility in rural Texas. The hospital has served the local community for over 40 years but has experienced financial decline over the past 3 years. Hospital administrators believe that the best way to cut costs is to terminate all contracts with staff physicians and allow a large, Dallas-based physician group to take over in-hospital patient care. The move would quickly solve the current budget crisis, even enabling the hospital to show a profit for the fiscal year.However, community residents are strongly opposed to the plan, as they have always been accustomed to receiving in-hospital care from their family physicians. The proposed move is creating public relations problems, with both external and internal audiences. Employees are also highly resistant to the change, as they fear that their jobs may also be outsourced and that bringing in outsiders to provide patient care will ruin the hospital’s reputation. This is creating emotional labor, poor morale, and increased patient complaints. As resistance is a natural phenomenon, understanding and working with it effectively is key to successful organizational consultation. It is essential for the OD practitioner or consultant to recognize and deal with resistance that is derived from psychological needs and wants. There are also elements that have been shown to stimulate “normal” resistance and therefore should also be considered during the consultation process.To prepare:Review this week’s Learning Resources. Consider sources of resistance to change and strategies for overcoming resistance to change.Reflect on the scenario of the Hill Country Community Hospital, outlined above, considering the concepts covered in this week’s Learning Resources. Hill Country Hospital is a rural hospital facing financial and public relations problems.Learning ResourcesRequired ReadingsCaruth, D. L., & Caruth, G. D. (2018). Managing workplace resistance to change. Industrial Management, 60(4), 21–23.Hallak, D. (2015). Coaching People to Change, One Step at a Time. TD: Talent Development, 69(3), 72–73.Klonek, F. E., Lehmann-Willenbrock, N., & Kauffeld, S. (2014). Dynamics of resistance to change: A sequential analysis of change agents in action. Journal of Change Management, 14(3), 334–360.Lunenburg, F. C. (2010). Approaches to managing organizational change. International Journal of Scholarly Academic Intellectual Diversity, 12(1). 1–10. Retrieved from http://www.nationalforum.com/Electronic%20Journal%...de Pádua, S. I. D., da Costa, J. M. H., Segatto, M., de Souza Júnior, M. A., & Jabbour, C. J. C. (2014). BPM for change management: Two process diagnosis techniques. Business Process Management Journal, 20(2), 247–271. https://doi.org/10.1108/BPMJ-03-2013-0039Swann, A. (2018). The Human Workplace. London, England: Kogan Page. Chapter 7, “Getting There: Making the Change” (pp. 183–207)Chapter 8, “Final Thoughts” (pp. 208–212)Varney, G. H. (2017). Change your change process and make change work. Organization Development Journal, 35(1), 25–33.Wheeler, T. R., & Holmes, K. L. (2017). Rapid transformation of two libraries using Kotter’s Eight Steps of Change. Journal of the Medical Library Association, 105(3), 276–281. doi:10.5195/jmla.2017.97

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