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Good Customer Care Services

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Running head: GOOD CUSTOMER CARE SERVICES Good customer care services Name Tutor Institution Course Date 1 GOOD CUSTOMER CARE SERVICES 2 Good customer care services To offer good customer care services, portraying a positive attitude is very essential. A customer care agent should portray a good you- attitude and be enthusiastic in their job. A youattitude is the style of communication that is used to emphasize the receiver and not the deliverer ofthe content. You attitude allows a customer care agent to put themselves in the shoes of the recipient. By doing this, he/she avoids being self-centered and is able to see things from the end user’s point of view (Quevedo, 2012). This will allow them to put into consideration, the feelings, desires and the problems of the client, which helps in seeing the problem to a logical end; having a satisfied customer (Stals, 2012). The agent should ensure that they are clear when they are responding to the requests of a client. Repeating the message slowly to the client ensures emphasis and clarity of the message. This solves the problem of confusion which could be caused by misunderstandings. The customer care agent should avoid technical ...
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