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South University
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Applying Team Behavior Theory to Problem Analysis Student Name Institution Applying Team Behavior Theory to Problem Analysis Background Information on The Organization • Dollar General is the organization chosen for this analysis. Dollar General is a discount store offering goods and services in various communities. Initial Organizational Issues • The main organizational problem in Dollar General is the lack of effectiveness of the teams. The teams do not deliver their mandates effectively. • • • • The symptoms are high employee turnover, poor customer service, incomplete tasks and goals as well as an increase in customer complaints. A conversation with a relative who works in the organization revealed that lack of proper leadership in the organization is the main reason for the employees leaving their jobs. The other issue is the poor relation among the team members and between the team members and their leaders. As noted by Hartel & Liu (2013), the effectiveness of a team in delivering on its targets depends on the ability of each member of the team to contribute towards the collective target of the team. Data Gathering Plan • Data collection phase of a sys ...
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