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Total Quallity Management

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Business

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Homework

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Quality Approach
Q: Discuss how could you improve your process for studying for an exam? Getting to class
on time? Cleaning your room or apartment?
A: Quality is totality of features and characteristics of a product or service that bear on its ability
to satisfy stated or implied needs. Quality can be applied to all the process like education,
manufacturing, services etc. The quality for studying a exam can be improved by application of
standard rules and regulations. The plan for the study is first and most important step. The
number of days for preparation to be kept in a tabular manner and the topic should be marked
against the date or week. The remarks whether the topic is studied or not should be marked as a
part of controlling procedure. The study hours must be decided on daily basis. Contingency plan
should also be prepared incase if something goes out of control. The following table can be used
for studying before the exam
Table: Exam Preparation Schedule
Date/Week Topic Timings
M: (5.00 am to 7.00 am)
N: ( 9.00pm to 11.00 pm)
Completed
(Yes/ No)
Remark
Day 1
Day 2
Day 3
.
.
Final Preparation
Day
Exam Date
Revision
M
N
N
Y
Y
Y
--
--
--
In the above the quality of studying can be improved for best performance in the exam. Apart
from the above schedule time should also be allotted to clarification on specific typical concepts
with the instructor. Quality of performing in the exam surely depends on the getting to the class
in time and maintaining the attendance. Cleaning the room and apartments etc also gives value

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