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D072 Fundamentals for Success in Business Already Graded A Ability ✔✔Possession of the means or skill to do something Active listening ✔✔Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressive communicaton ✔✔Forceful communication style often carried out in a loud and hostile manner Assertive communicator ✔✔Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) ✔✔A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition ✔✔The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style ✔✔Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communication ✔✔Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews ✔✔Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps estab ...
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