Respond by Day 6 to at least one of your colleagues' postings in one or more of the following ways:Ask a probing question.Share an insight from having read your colleague’s posting.Offer and support an opinion.Validate an idea with your own experience.Make a suggestion.Expand on your colleague’s posting.Classmate's Post:"Inductive job analysis approaches such as critical incident job analysis or task surveys have the advantage of utilizing the most recent and relevant information available about a job. Additionally, the process concentrates on collecting information for one specific job or a group of comparable jobs that is observable and measurable (Deb, 2009). While these may make in inductive approach seem like the best approach Deb (2009) presents three drawbacks to consider. First, the process of a task analysis or crisis job analysis involves including subject matter experts (SMEs) and the collection of information requiring time and money to accumulate the information. Second, there is a minimal priority given to average performance in favor attention being given to effective and ineffective behaviors. Last, because the entire process is highly involved quantification of the process is challenging. As a result of both of the advantages and disadvantages, it may be best used in association with other analysis methods.Although the inductive approach may be costly and time-consuming, a business seeking to develop training program or new or existing employees will be best served using the inductive approach of job analysis. This approach uses the information gathered from subject matter experts (SMEs) and task analyses to develop appropriate content for training employees or desired performance. While the inductive method can be involved, costly, yet customized. The deductive approach is less customized to the specific job and is not sensitive to current trends usually using a database such as is the case with O*NET, Position Analysis Questionnaire, and General Work Inventory (Landis, Fogli, & Goldberg, 1998; Wilson, Bennett, Gwaltney Gibson, & Alliger, 2012). However, this approach best suits an organization seeking to implement a system such as an employee selection or promotion or a range of jobs (Peterson, & Jenneret, 2007). The deductive approach may not offer some desirable features of the inductive method it can be easier to use providing a standardized measure, but also allowing for matching with human traits.Personality requirements for a job are best analyzed using a deductive approach. While the inductive approach seeks to examine the job as it exists, the deductive method takes a broader view of positions as a whole over time and industries (Peterson, & Jenneret, 2007). A broad approach over time gives a stable picture of the personality characteristics and traits necessary to successfully fulfill the requirements of specific job. Additionally, the deductive approach such as in the Positive Analysis Questionnaire (PAQ) is meant to correlate job characteristics to human traits and characteristics. The PAQ collects information about characteristics needed to be effective and successful in the job (Stewart, & Brown, 2008). For example, a deductive approach to job analysis."

Discussion: 250 words minimum with 4 references. 1 Identify the key customers for a hospital and discuss how each of these different customers might view quality. Complete: 1500 words with at least 4 references. 1 It defines one of the key concepts to providing quality patient services in a healthcare organization: Customer satisfaction, retention and loyalty. These factors play a major part in preventing medical malpractice lawsuits, since individuals are less likely to initiate legal action if they believe the provider cares about them. Approximately 70% of the lawsuits filed are “nuisance” suits because of a failure to communicate and show compassion. For the Complete assignment, write a narrative essay (minimum 1500 words) in which you address and discuss the questions and statements listed below. Use at least four scholarly sources and remember to demonstrate a thorough understanding of the READ and ATTEND sections in your essay. Cite your sources in APA format. Using APA format and at least four APA formatted references and citations that are no more than 5 years old: Read the Critical Thinking Activity on p. 157 of the text Are Customers Really Loyal? Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Apply the critical thinking activity loyalty discussion to your selected health care entity and answer the following questions: 1. As a customer/patient in health care, are you loyal to any organization? If so, how many bad experiences will it take to overcome your loyalty? How many bad experiences will it take to overcome your loyalty? 2. As a CEO of a small hospital in a small community, what role does customer service play? Why is reputation critical in health care? 3. Explain the role of the customer in a total quality setting in a health care entity? Identify all customer types. What type of training should occur to address all customer types to ensure satisfaction and loyalty? 4. Perform an internet search on Quint Studer and his role in healthcare. Provide an overview of Studer's accomplishments in healthcare. If you were CEO of small hospital, how would you apply Studer's work?