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IT 282 Week 7 Assignment Network Troubleshooting Case Study

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Week 07 Assignment: Network Troubleshooting Case Study 1
Week 7 Assignment Network Troubleshooting Case Study
IT 282
Case Study Part I: Troubleshooting a Connection Problem

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Week 07 Assignment: Network Troubleshooting Case Study 2
Chris works for a large corporation that has several branch offices in the city.
Operating as a certified computer support technician, he must roam among the branch
offices, solving computer and network problems as they arise. Chris receives a call that
a remote office is having network problems. When he arrives at the remote office, he is
told that the network is down. This office consists of seven computers connected to a
router, which is connected to a cable modem.
Answer the following question: What are the first three things Chris should
check?
First things that Chris needs to remember is to begin checking as close to the
issue as possible. Since the issue is taking place with the network, or so he is told, he
should begin with the closest possible issues that could affect the network causing the
network to be “down.” Assuming Chris will be working with a computer within the
remote office, the first issue that Chris should check is the router which is connected to
the source of the Internet (the cable modem). The first suggestion, in case the modem
lost a connection to the Internet from the cable ISP (Internet Service Provider), is to
determine if the issue is simple and disconnect the modem from the power source and
leave it disconnected for approximately thirty seconds. Once connected to the power
source, Chris should wait for the modem to initialize the connection one again which
should take one or two minutes and then if it is determined that the modem has
initialized and lights are lit and operating again, then Chris must check the Internet
connections on the computer with which he is working and open the browser to check to
see if it is again connected to the Internet by opening a web page that is stable when
connected (for example, www.google.com or www.msn.com). If this has fixed the issue,

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