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BUS 201 The Manager as a Person




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The Manager as a Person
The Manager as a Person
BUS 201
The Manager as a Person
Why does the same retail store as another, within the same market area
as another, do so much better than the first? The company is the same,
the merchandise is the same, customers are the same, and prices are
the same. The only thing different are the people who work in the two
stores and the people who manage the two stores. Employees are the
same almost anywhere you go. Some are hard workers, some are lazy,
some are always on time, some are always late, some want to be at
work, and others never want to be at work. What makes the difference
between the two stores are the managers and their ways of managing.
What makes managers different are their values, attitudes, emotions,
and culture: The manager as a person.
There are many things that make us become the person we become in
life. These things include family, friends, special moments, tragic events,
and just plain old every day life. All of these things help us decide who
we are and what we become. Within each of us are values. Values are
the ideas we have and that helps us to believe what is good, right,
desirable, and beautiful as a society (Jones & George, 2007a, p. 60).
These same values are what makes managers decide to manage the
way they do, and make the decisions they make everyday to run a
business. Their values are what makes them behave the way they do
and the basis of how they treat employees. There are several different
types of values. You have family values, traditional values, personal
values, and human values to name a few. While all of these are
important in life and business, we are going to focus on the personal
values of a manager.

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There are two kinds of personal values, terminal and instrumental.
Terminal values are the values that we try to have all of our life, world
peace, self respect, a happy life, true friends, and freedom to name a
few. Imagine a manager who doesn’t have a happy life or doesn’t have
any true friends, a manager that doesn’t believe in equality or doesn’t
have self respect. My first question would be, “how did this person
become a manager?” Well it happens. People change after becoming
managers; they put up a façade to get the position or when superiors are
around they act totally different. How well will a manager treat
employees if they don’t have any self respect or don’t have a happy life?
How hard would an employee work for a manager who doesn’t believe in
equality? Transfer that employee to the other store where the manager
has a happy life, believes in equality and has self respect and you will
see how much better the employee performs.
Instrumental values are those values that we tend to live by or follow
everyday such as; clean, loving, polite, forgiving, and honest. A new
employee is half way through their first day when they drop some
merchandise and it breaks. Both the day manager, and evening
manager, is at the store because it is right in the middle of shift change.
The evening manager comes up to the employee wearing wrinkled
clothes with hair that looks like it hasn’t been combed in days. This
manager is rude and impolite and yells at the employee when telling
them the damages will come out of their pay and to get the mess
cleaned up. As the evening manager walks away the day manager walks
up after hearing the commotion from a few aisles away. The day
manager, who has clean, wrinkle free clothes on and every hair is in the
right place, asks the employee what happened and listens patiently to
the employee. When the employee is finished, the day manager tells the
employee “not to worry about it, mistakes happen”. The manager then
tells them to get it cleaned up and be careful while finishing their
assigned task. Those different values end up making entirely different
managers. Those different values is what makes one manager better at
managing than the other, and is what makes employees better, which
makes one store better than the other.
We all feel a certain way about things or have a mannerism towards
people or our jobs. This is also known as attitude. Attitude is a collection
of feelings and beliefs (2007b, p. 62). Just like us, managers have
attitudes too. Just like values, we are going to talk about two types of
attitudes, negative and positive. Managers who have a negative attitude

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