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MGT302Chap002

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Why should a service organization worry about being world class if it does not compete
outside its own national border?
What impact does the Internet have on this?
As the environment changes, firms can find themselves faced with competition from outside
their industry, or from outside their home country. Even if they do not, the principles of a
world-class firm can be applied to any and all manufacturing and service concerns.
Benchmarking or rating your firm’s performance to the best in your industry or class can
provide future strategic directions for improvements. The Internet is global by its very nature.
Retail stores must now compete with Internet stores. Local auction houses will be in
competition with Internet auction sites such as eBay. Virtually all organizations will be
impacted in some form by the Internet. It is important that this impact be considered.3.What
are the major priorities associated with operate.

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Why should a service organization worry about being world class if it does not compete outside its own national border? What impact does the Internet have on this? As the environment changes, firms can find themselves faced with competition from outside their industry, or from outside their home co ...
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