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 To implement a flow process in developing a lean system, a firm might do which of the
following?
 Which of the following operations consulting tools are used in the cost impact and payoff
analysis stage in the operations consulting process?
 Which of the following terms refers to a special type of flowcharting tool that is valuable for the
development of lean processes?
 In contrast to TQM, what approach seeks radical change through innovation?
 
 Which of the following production process terms best describes a stage in a multiple-stage
process that limits the capacity of the overall process?
 Which of the following is one of the major types of stakeholders impacted by most consulting
projects?
  ! "
#  $ $%
 $ &
' Which of the following is a factor that causes a diseconomy of scale?
 An advantage of a make-to-stock process is which of the following?
 Which of the following is a key metric associated with value stream mapping?
 ($)*+,$%"
 &""$
 -$&$$$
%$ %, "
,,.",%,$ $/0$123,', 
4
 Which of the following is a principle of reengineering?
 5 ,$ 
, 
 56 &","$$&$
$$5%$$$,''' ,$
 $',7,$"&
$8! $$$,&$
$$
# In the pull system, which of the following is the partner that begins the process of pulling?
' ) $&%% $
 Which of the following operations consulting tools provide summary performance updates for
specific processes and are generally presented in graphical form with color-coding of trend
lines and alarms?

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 To implement a flow process in developing a lean system, a firm might do which of the
following?
9$ :%
 Which of the following operations consulting tools are used in the cost impact and payoff
analysis stage in the operations consulting process?
Decision trees and stakeholder analysis
 Which of the following terms refers to a special type of flowcharting tool that is valuable for the
development of lean processes?
Value stream mapping
 In contrast to TQM, what approach seeks radical change through innovation?
Reengineering
 
(%  $  $%
 Which of the following production process terms best describes a stage in a multiple-stage
process that limits the capacity of the overall process?
Bottleneck
 Which of the following is one of the major types of stakeholders impacted by most consulting
projects?
; 
  ! "
&$!
#  $ $%
 $ &
Starving
' Which of the following is a factor that causes a diseconomy of scale?
Increased transportation costs
 An advantage of a make-to-stock process is which of the following?
9 $$%"$$ $
 Which of the following is a key metric associated with value stream mapping?

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1. To implement a flow process in developing a lean system, a firm might do which of the following?? 2. Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process? 3. Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes? 4. In contrast to TQM, what approach seeks radical change through innovation? 5. The basic notion of economies of scale assumes which of the following? 6. Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?? 7. Which of the following is one of the major types of stakeholders impacted by most consulting projects? 8. Which of the following are possible examples of cycle times? 9. Which of the following production process ...
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