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ENG 221 Week 1; Individual Assignment; Workplace Communication Comparison.doc

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Workplace Communication Comparison
ENG/221 Version 3
1
Workplace Communication Comparison
Complete the following matrix. For each communication method, list its purpose in the workplace,
whether it is a technical or expository form of written communication, and why you classified it as
such.
Written communication
method
Purpose in the
workplace
Technical or
expository
writing
Why classification was
chosen
E-mail
To either inform
or make a
request.
Technical and
expository
An email could be technical if
the sender was providing
information on products or
services. It could also be
expository if the sender was
trying to persuade the receiver
to buy something.
Memos
To inform
employees/co-
workers of
policy changes.
Could be
technical and
expository
The reason for choosing both
is because if the memo is a
policy it would not only state
the change but also explain it.
Letters
Could be used
for
communicating
outside of the
business.
Expository
I chose expository because
letters are can be sent to either
sell something or file a
complaint. Either one of these
examples would have to be
explained.
Manuals
Training
material
Technical
I chose technical because
manuals show the user how to
use a product and how to fix or
troubleshoot a product.
Web pages
Company
Intranet or
internet.
Provides
information on
the company.
Could be
technical or
expository
I chose both options because
depending on the content of
the web page it could go either
way. For example if the site is
DYI that would be more
technical and if it was a site
like Progressive Insurance it
would be expository.
Other - Communicator
To send short
quick request
for information.
Technical
I said technical because this is
mainly used to get quick
answers on work related
issues.

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Workplace Communication Comparison
ENG/221 Version 3
2
Answer the following questions:
1. What is the most common form of written communication in your workplace or in a
workplace you are familiar with? Is expository or technical writing the most common form
of written communication in this workplace? Who is responsible for most of the technical
writing in this workplace?
The most common form of written communication in my current job is technical. I am in
the engineering department so each engineer is responsible for documenting their part of
the project. I set up purchase orders for the engineers so that too is technical in the since
that I need to be specific when parts are ordered. Along with documenting new products
we use email and communicator quite a bit. These exchanges can be technical and
expository.
**Note: communicator is instant messaging software that we use.
2. What are some common issues you have seen with written communication in the
workplace?
One issue that comes to mind is clarity. There are times when coworkers make request
that are not clear. This in turn needs follow up with the requester for clarification. Other
issues that I have seen are incorrect spelling and grammar. This happens most often in
emails and the use of communicator.
3. How can an organization benefit from well written communication?
An organization can benefit from well written communication in a number of ways. When
written communication is clear there is less time spent by employees trying to figure out
what to do and more time spent producing product, therefore making more money for the
company. Clear communication can also cut the cost of material by reducing scrap.
4. How do written communication skills differ from verbal communication skills? What are
the challenges a skilled verbal communicator might face when creating technical writing?
Written communication skills have to be clear and straight to the point where as the
verbal communicator can be more descriptive when explaining a process. They can also
show the person how to do the process.
One of the challenges that a skilled verbal communicator could have when creating
technical writing is not having the ability to actually show the person what they are talking
about. The verbal communicator would have to be able to get all of the facts straight so
that there is not confusion on the reader’s part. They may also get to wordy and use
technical terms that are not familiar to the normal person.

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