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ACCT 212 Final exam.docx






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1) Susan Rojas is applying for a position in the marketing department of a local
corporation. Although Greg Ellis is the director of this department, she has been
instructed to send her resume and other documents to Jeff Cohen, manager of the
human resources department. Jeff screens all applications before sending those of
qualified candidates on to appropriate department heads. Jeff is:
A. a watchdog
B. an auxiliary audience
C. the primary audience
D. a gatekeeper
2) Tara Houser e-mails a colleague Dan Brothers to suggest that he be the lead
writer in preparing a comprehensive business plan for the company. The task will
be rather time-consuming. Tara tells Dan that “the president will certainly be
impressed with whoever heads up this project”, which is persuasive because
A. Dan will gain key leadership experience that will work in his favor when he
applies for his promotion.
B. Dan can help out his colleague so she does not have to take on this additional
responsibility herself.
C. the company will be able to secure additional financing once it has a business plan.
D. the president will be able to use the document to communicate expansion plans to
3) Which of the following is NOT a gatekeeper?
A. A program director at the National Science Foundation who screens all grant
applications to ensure conformity to the application criteria before forwarding them to
the review board.
B. The HR director of a large university who screens all internal applicants for
eligibility before sending applications to the interviewers for a specific position.
C. A receptionist for a small business who opens the mail and then date-time
stamps each piece before passing it on to its owner.
D. An account executive who approves a marketing plan before it is submitted to the
4) A written message is preferable to an oral one for all of the following EXCEPT
A. minimizing undesirable emotions.
B. getting an immediate response.
C. presenting extensive or complex financial data.
D. discussing many specific details of a law, policy, or procedure.

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5) If a document will be a detailed guide or if it contains instructions, you must do
all of the following EXCEPT
A. group steps into five to seven sub-processes if there are many individual steps.
B. present all the details in lengthy paragraphs so that the readers get all the
information they need.
C. check to be sure that all steps are in chronological order.
D. number steps or provide check-off boxes so that readers can easily see which steps
they have completed.
6) Trevor Collins works in the collections department, and he is very successful at
writing professional, effective letters to customers whose accounts are overdue. The
human resources department asks to use copies of some of his letters in a training
course for new employees to show good practices for written documents. These
trainees are:
A. a watchdog audience
B. a secondary audience
C. the primary audience
D. gatekeepers
7) Strong writing skills help you do all of the following EXCEPT
A. provoke disagreement.
B. save time.
C. communicate your points clearly.
D. make your communication efforts effective.
8) Good writing costs companies money, and those costs increase significantly if the
communication is ineffective. Which of the following pairs would NOT be two
additional costs to the company if written communication is poor?
A. Paper and wasted time
B. Lost goodwill and document cycling
C. Computers and software
D. Postage and legal problems
9) Which of the following is NOT a reason to use e-mail?
A. E-mail is faster than many other types of communication.
B. E-mail messages can include supplemental files that can also be viewed by

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C. E-mail is completely secure so messages can only be viewed by the intended
D. E-mail is an easy way to communicate with many people simultaneously.
10) Which of the following is an ethically sound practice when communicating a
business message?
A. Manipulating the audience to achieve the desired outcome
B. Including input from all parties interested in the development of the message
C. Designing documents to encourage readers to miss key points
D. Withholding information to reduce the likelihood of conflict
11) Which of the following audiences would receive an internal document?
A. Your best customers
B. The CPA who is auditing your company's books
C. The job candidate you wish to hire
D. The human resources director
12) Which of the following groups would be considered an internal audience for a
A. Managers in the company’s Human Resources Department
B. Three large customers that represent 85% of the company’s annual sales
C. State and local agencies that conduct annual health and safety inspections at the
D. Stockholders who have invested in the company
13) Which of the following statements does NOT show evidence of active listening
in response to a co-worker who says “Dave has to be kidding if he thinks we can
finish this project by Friday.”?
A. “It seems that you need a bit more time to really do a good job on this project.”
B. “Is there anything I could do to help?”
C. “It sounds like your department has been overwhelmed with all you have been asked
to do.”
D. “Our next project is going to involve working collaboratively with the
marketing department.”
14) Which is an effective response when a co-worker tells you about a problem she
is experiencing?

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