COMM 120 Grossmont College Communication Skills Report
COMM 120 Observation PaperAssignment DescriptionStudying communication and the various theories that apply to human interaction can be a valuable asset in your personal and professional lives. If used properly you can improve your relationships, your ability to persuade others, your chances at career advancement, and a host of other benefits that becoming a better communicator provides. In order for you to gain a deeper understanding of these concepts, it will be important for you to begin applying them. Theory without application will not allow you to use what you’ve learned and thus, you are less likely to benefit from it. Therefore, this assignment is designed to give you a hands-on experience with going out into a natural setting and using some of what you have learned in class.To aid you in this process you will be required to choose a setting in which others are communicating with one another. The form of communication you choose to observe depends on your own preference. You can observe people interacting directly through conversation, playing sports, working together, etc. or you can observe examples of indirect communication such as strangers in crowded places, intimate partners spending time with each other without actually speaking to one another, or someone reacting to something they have witnessed.You will observe the people interacting in this setting, and provide your analysis regarding what you thought to be significant about the communication that took place, in the form of a term paper. To aid you in your writing you will need to choose three specific course conceptsor theories that relates to your observations. Examples include: Selection – what forms of stimuli were present in the situation and how did the communicators respond or negotiate those stimuli? Social Roles – what social roles did you pick up on and what was it about the interaction that communicated those roles? Nonverbal Communication – Repeating: did you notice any particular gestures that the communicators used to reinforce what they were saying verbally? Once you have selected the concepts to work with and explained how they functioned in the situation you observed, you will then need to provide an analysis of what you learned from this experience. For example: what are your thoughts about what you witnessed? Did it confirm or disconfirm any of your assumptions about communication? Was there anything that surprised you? If so, what was it and why did it surprise you? Since you will be choosing a textbook concept for this assignment, you will need to provide a reference page including in-text citations in APA style. Your paper will be judged according to the following criteria:1. Your ability to support your analysis through the use of relevant examples2. Your ability to connect classroom learning to your observations3. The application of appropriate communication concepts and/or terminology from lecture or the textbook4. The demonstrated ability to think critically about what you observed (quality of your writing/insights)5. Proper grammar, spelling, and overall formatLearning ObjectivesThis assignment is designed to help you:1. Apply interpersonal communication concepts to real-world scenarios and personal observations2. Organize information and facts into a cohesive, coherent essay3. Improve your critical thinking and writing skillsAssignment RequirementsPage limit: 3-5 pages, double-spaced, typed, 12-point font, with APA-style referencesPoints: 100 pointsLearning ObjectivesThis assignment is designed to help you:1. Apply interpersonal communication concepts to real-world scenarios and personal observations2. Organize information and facts into a cohesive, coherent essay3. Improve your critical thinking and writing skillsAssignment RequirementsPage limit: 3-5 pages, double-spaced, typed, 12-point font, with APA-style refere\TEACHES example Running head: LISTENING IN COMMUNICATION1Listening in CommunicationStudent NameCuyamaca CollegeLISTENING IN COMMUNICATION2One cannot underestimate the importance of listening in communication; without this ability, there is the likelihood of misunderstanding the message. As a result, the information exchange might break down, and the sender can quickly become irritated or frustrated. According to Adler & Proctor (2006), listening is the process of actively creating meaning out of another person's spoken message. However, it should not be confused with hearing, which is simply the stimulus of the eardrum; also, interpreting and reading nonverbal communication does not count as listening (Adler & Proctor, 2006). For this paper, I decided to dwell on the listening quality of communication by assessing the first presidential debate 2020 footage between President Trump and Former Vice President Joe Biden. From the exchange, I identified some concepts that fall under ways of listening and the barriers to listening.While I would have preferred to observe a real-life situation, I did not get such a chance due to time limits and the challenges resulting from the ongoing pandemic. However, I stumbled upon the video of the first presidential debate 2020 on YouTube since I did not get the chance to stream it in real-time. The debate's expectation was for each candidate to present their views on various issues, including political, social, and economic, by answering questions from a neutral moderator, Chris Wallace. From my perspective, there was a lot to observe from the exchanges of all the three communicators involved: President Donald J Trump and Former VC Joe Biden as candidates and moderator Chris Wallace. Considering that they were communicating to millions of people across the country, it was expected that each party would bring out the best of their communication skills, including their listening ability.First, both candidates were involved in mindless listening when bombarded with a lot of information, as evidenced by their little investment in the messages directed to them. According to Adler & Proctor (2006), mindless listening occurs when one reacts to the others' messages LISTENING IN COMMUNICATION3automatically and routinely; it involves low-level information processing. In my opinion, the two speakers did that sometimes to save energy, considering the amount of information directed to them by the other two, simultaneously. However, it came out negatively where one of the speakers, for instance, would be asked a question and gave a completely different response from the expected. While this can be forgiven considering it was a contest, it was still imperative to pay attention to the sender's statements before giving the feedback. That way, it would qualify as mindful listening, which means careful thought and attention to the messages received, especially when they are important (Adler & Proctor, 2006).As usual, in a political contest, speakers do not always agree, which was evident in many instances throughout the debate. However, some actions from the candidates served as barriers to proper communication, consequently impacting the presentation's intended quality. In the textbook, Adler & Proctor (2006) address interruption as one barrier to successful communication; it is defined as speaking when it is not one's turn or cutting off someone. Indeed, there is no way the speaker can be articulate when bringing a point home if the other person keeps on interfering as they talk. For instance, President Trump did this many times, and it was evident that Joe Biden also engaged in a lot of interrupting as well. Thus, neither candidate was ever allowed to deliver his views smoothly without disruptions. Although it could be forgiven considering it was a political contest, it was unfair to fight the speaker not through arguments but by suppressing the delivery of their opinions.Other than interruptions, the debate was marred with rebuttal tendency, a barrier to listening. According to Adler & Proctor (2006), rebuttal tendency is defined as "the propensity to debate a speaker's point and formulate a reply while they are speaking." Unfortunately, both the participants crossed that line where they spoke even when the moderator was directly talking to LISTENING IN COMMUNICATION3automatically and routinely; it involves low-level information processing. In my opinion, the two speakers did that sometimes to save energy, considering the amount of information directed to them by the other two, simultaneously. However, it came out negatively where one of the speakers, for instance, would be asked a question and gave a completely different response from the expected. While this can be forgiven considering it was a contest, it was still imperative to pay attention to the sender's statements before giving the feedback. That way, it would qualify as mindful listening, which means careful thought and attention to the messages received, especially when they are important (Adler & Proctor, 2006).As usual, in a political contest, speakers do not always agree, which was evident in many instances throughout the debate. However, some actions from the candidates served as barriers to proper communication, consequently impacting the presentation's intended quality. In the textbook, Adler & Proctor (2006) address interruption as one barrier to successful communication; it is defined as speaking when it is not one's turn or cutting off someone. Indeed, there is no way the speaker can be articulate when bringing a point home if the other person keeps on interfering as they talk. For instance, President Trump did this many times, and it was evident that Joe Biden also engaged in a lot of interrupting as well. Thus, neither candidate was ever allowed to deliver his views smoothly without disruptions. Although it could be forgiven considering it was a political contest, it was unfair to fight the speaker not through arguments but by suppressing the delivery of their opinions.Other than interruptions, the debate was marred with rebuttal tendency, a barrier to listening. According to Adler & Proctor (2006), rebuttal tendency is defined as "the propensity to debate a speaker's point and formulate a reply while they are speaking." Unfortunately, both the participants crossed that line where they spoke even when the moderator was directly talking to LISTENING IN COMMUNICATION4them. One particular case is when Joe Biden begins to respond even before the moderator finishes talking, though he apologizes. Besides, the President did this to Joe Biden and Chris Wallace to an extent and he had to be told by the moderator to stop his behavior. From my observation, whether the speakers did it consciously or unconsciously, the action affected the interaction and eventually undermined the debate's purpose. The fact is, the audience expected to hear what both candidates have to offer when they are elected as President, but how would they make a definite conclusion when participants did not have sufficient opportunity of expressing themselves? For a fact, communication can be found everywhere where people interact with each other; one only requires to pay attention to what is happening. After watching the debate, I learned a lot about listening and how it impacts the communication process's success. The activity also helped me understand the ways of listening, which includes mindful listening and mindless listening. Previously, I would have rebuked mindless listening because it sounds negative. Upon reflecting on our class lectures and following through the debate, I realized how necessary it is in a conversation; it all depends on the set-up. Having strong listening skills is a plus in wooing many people to your side; politically speaking, you need to convince people to support you. However, I realized that people want to be listened to, and a good listener should leverage that to win their hearts. For example, although I am not slamming President Trump, he did not come out strong in his listening skills and Joe Biden, on the other hand, appeared to join the President's bandwagon at some point and was no better. In a nutshell, listening is paramount in any communication; I advocate for mindful listening because it allows the recipient to pay attention to the current message and provide polished feedback. The truth is one cannot supply a well-informed answer to a question when LISTENING IN COMMUNICATION5they have not comprehended it in the first place. It is also crucial to know the difference between hearing and listening because some people use the actions interchangeably. Other than that, I discovered interruption and rebuttal tendency leads to communication barriers, which is evident from the debate. The reason being, honestly speaking, from whatever I have learned as a communication student, I can conclude that the discussion that took place during the 2020 presidential debate failed to meet the expectations of many people, including me.LISTENING IN COMMUNICATION5they have not comprehended it in the first place. It is also crucial to know the difference between hearing and listening because some people use the actions interchangeably. Other than that, I discovered interruption and rebuttal tendency leads to communication barriers, which is evident from the debate. The reason being, honestly speaking, from whatever I have learned as a communication student, I can conclude that the discussion that took place during the 2020 presidential debate failed to meet the expectations of many people, including me.LISTENING IN COMMUNICATION6ReferencesPBS NewsHour, 2020. WATCH: The First 2020 Presidential Debate. [video] Available at: <> [Accessed 2 October 2020].Adler, R., & Proctor, R. (2006). Looking out looking in. (12th ed.). Boston, MA: Wadsworth.