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COM 285 Final Exam (3rd Set) 45 Questions with ANSWERS THE NEW EXAM!!! BUY THIS ONE.doc






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1) Susan Rojas is applying for a position in the marketing department of a local
corporation. Although Greg Ellis is the director of this department, she has been
instructed to send her resume and other documents to Jeff Cohen, manager of the
human resources department. Jeff screens all applications before sending those of
qualified candidates on to appropriate department heads. Jeff is:
A. a watchdog
B. an auxiliary audience
C. a gatekeeper
D. the primary audience
2) Tara Houser e-mails a colleague Dan Brothers to suggest that he be the lead
writer in preparing a comprehensive business plan for the company. The task will
be rather time-consuming. Tara tells Dan that “the president will certainly be
impressed with whoever heads up this project”, which is persuasive because
A. Dan will gain key leadership experience that will work in his favor when he
applies for his promotion.
B. Dan can help out his colleague so she does not have to take on this additional
responsibility herself.
C. the president will be able to use the document to communicate expansion plans to
D. the company will be able to secure additional financing once it has a business plan.
3) Which of the following would NOT be related to a discourse community in a
A. Supervisors have an open-door policy that encourages workers to stop in and chat.
B. Additional funding has been allocated for the research and development of more
energy-efficient manufacturing.
C. Certain topics should not be brought up in the presence of upper management.
D. Extensive evidence and documentation is required to convince a manager to deviate
from a company routine.
4) Trevor Collins works in the collections department, and he is very successful at
writing professional, effective letters to customers whose accounts are overdue. The
human resources department asks to use copies of some of his letters in a training
course for new employees to show good practices for written documents. These
trainees are:
A. a watchdog audience
B. a secondary audience

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C. gatekeepers
D. the primary audience
5) You are a technical writer in a large company who is working on a training
manual to help new users learn the company's computer system. Employees will
use your manual in training seminars taught by your company's trainers. The
manual will also serve as an on-the-job reference later. Both of the system analysts
who designed the computer system and the trainers will comment on your draft.
The trainers would be classified as what kind of audience for your manual?
A. Primary
B. Secondary
C. Gatekeeper
D. Watchdog
6) A written message is preferable to an oral one for all of the following EXCEPT
A. minimizing undesirable emotions.
B. getting an immediate response.
C. discussing many specific details of a law, policy, or procedure.
D. presenting extensive or complex financial data.
7) A written business request is answered positively and promptly on the first try.
This is an example of a high level of:
A. clarity
B. effectiveness
C. image
D. goodwill
8) Which of the following is NOT a reason to use e-mail?
A. E-mail is completely secure so messages can only be viewed by the intended
B. E-mail messages can include supplemental files that can also be viewed by recipients.
C. E-mail is an easy way to communicate with many people simultaneously.
D. E-mail is faster than many other types of communication.
9) Strong writing skills help you do all of the following EXCEPT
A. communicate your points clearly.
B. save time.
C. provoke disagreement.

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D. make your communication efforts effective.
10) Which of the following is an ethically sound practice when communicating a
business message?
A. Designing documents to encourage readers to miss key points
B. Including input from all parties interested in the development of the message
C. Manipulating the audience to achieve the desired outcome
D. Withholding information to reduce the likelihood of conflict
11) Which of the following audiences would receive an internal document?
A. The job candidate you wish to hire
B. The CPA who is auditing your company's books
C. Your best customers
D. The human resources director
12) Which of the following is NOT an appropriate practice when analyzing the
audience prior to delivering a message?
A. Consider whether there are subgroups in the audience.
B. Learn about the cultural and demographic backgrounds of the audience members.
C. Focus on all of the characteristics of the audience, whether or not they pertain to
the message.
D. Determine how much the audience already knows about the topic.
13) Which is an effective response when a co-worker tells you about a problem she
is experiencing?
A. “Consider yourself lucky; our department has just been handed a lawsuit to deal
B. “When you say “non-responsive”, do you mean that they haven’t even answered
your e-mails?”
C. “Just take care of it—that’s your job.”
D. “You should have thought about how Shelley would react before you made that
14) Which of the following statements does NOT show evidence of active listening
in response to a co-worker who says “Dave has to be kidding if he thinks we can
finish this project by Friday.”?
A. “It seems that you need a bit more time to really do a good job on this project.”
B. “Is there anything I could do to help?”

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