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Costa S Customs Cross Platform Digital Marketing Plan

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COSTA'S CUSTOMS CROSS-PLATFORM DIGITAL MARKETING PLAN CUSTOMER PERSONAS  Upper middle-class professionals above age 24  From Chicago land areas  Men and women of all ethnicities who make upwards of $60,000/year.  Fashion forward customers  value outward appearances  Comfortable purchasing big ticket clothing items. ONLINE COMPETITORS  Top level competition  Many companies in Chicago area sells clothes online  Yongzheng Tailor  Nikiforos Tailoring- Quality Tailoring and Alterations Since 1965  Richard Bennett Custom Tailors  Absence of barriers to entry into tailoring and clothing business STRENGTHS AND WEAKNESSES OF THE COMPANY'S POSITION.  STRENGHS Company culture • Well-being, engagement, and development of their employees Staff expertise • Employee knowledge in both fashion and properly tailoring articles of clothing Customer centric Business Processes • processes are designed with the end user in mind. STRENGTHS AND WEAKNESSES OF THE COMPANY'S POSITION.  WEAKNESS Retail brand selection Existing marketing efforts Timely tailoring services Costa has chosen and relies on very specific brands to supply them marketing efforts have not adapted to changing times The tailors tend to be perfectionists when it comes to making alterations and getting clothing out to customers. COLLABORATIONS Team collaborations Network collaborations Cloud collaborations Teams communicate and work together External and int ...
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