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Case Study 1 – Midsouth Chamber of Commerce (A): The
Role of the Operating Manager in Information Systems I need
Case Study 1 – Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems
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Case Study 1: Midsouth Chamber of Commerce-The Role of The Operating Manager
Information System
Question: Something had to be done- but what?
After reading the case, one continues to come up with new problems and issues along
the way that are related to information technologies. The three main problems we
encountered in this case are lack of IT knowledge, inappropriate planning, and
ineffective and inefficient Resource Management. Each of these issues requires specific
attention to fix the next problem and so forth. The solution to attack each individual
problem or issue will be explained as follows.
Problem #1
Attempting to manage the conversion from an old technology system to a new one
without the proper knowledge or background in information technology.
Rather than attempting to fix the IT issue, which Leon Lassiter (Vice President of

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Marketing) of Midsouth Chamber of Commerce (MSCC) had no knowledge about,
instead he should have recognized the issue and address it to be taken care by IT
experts. Most importantly he should have consulted with the experts of the matter
addressing potential problems and solutions while establishing a timetable of
completion of the project within reasonable, reachable, and acceptable time frame. At
the same time he needs
to establish a realistic expenditure budget to avoid draining financial reserves set forth
for such expenses.
Now, Mr. Lassiter needs to prioritize the full conversion of the new system by October.
He needs to hire an additional system analyst to help out Kovecki (System Analyst of
MSCC) to transfer all of the data from the old system to the new one. In addition to that,
Kovecki needs to order the new modem so that it can allow UNITRAK experts to remote
access the new system to help with the difficulties immediately. The unattainable
information in the old system is very critical for the daily functions and operations of
MSCC. Furthermore, Mr. Lassiter needs to invest in more IT experts to address the two
issues of old system corrupted files and the new system function.
Problem #2
Midsouth Chamber of Commerce needed to implement a plan including a realistic
timetable, proper and timely employee training of the new system, appropriate financial
planning, and a test trial of the new system to provide access and processing of the
business needs, as well as correcting the old program problems of corrupted files.
Delaying the IT investment on the new system would have been the best option, since it
is a good way to maintain costs down.
MCSS needed to implement
a realistic timetable that will give it enough time to test and apply all of the operations
functions before the Y2K ordeal. Now, the MCSS needs to execute the full

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