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STR 581, STR/581, Capstone - Week 2 Exam Solutions Latest - 28/29 correct

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1. The concept that some leadership attributes will work in some situations but not in others can
be described by the
behavioral theory
leadership effectiveness theory
tactical theory
contingency theory
2. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who
are displeased with the way he yells and threatens to terminate them for what they see as small
issues. Which kind of power is Sam using to get the job done?
Referent power
Reward power
Coercive power
Legitimate power
3. Which of the following is considered an organizational blueprint, which prescribes the quantity
and time frame for when each end product will be assembled?
WBS (Work Breakdown Structure)

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ERP (Enterprise Resource Planning)
MRP (Material Requirements Plan)
MPS (Master Production Schedule)
4. In performing a SWOT analysis, which of the following would be considered as a threat?
Competitors
Lack of a strategic plan
Increased product demand
Recognized brand
5. During the implementation of a project, which of the following should be the primary focus of a
consulting firm?
The correct project software
Application of the learning curve theory
Tools and materials availability

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People management skills
6.Which of the following is considered a major process flow structure?
Fabrication
Lead Time
Project
Lean Manufacturing
7. Some studies indicate the best approach for transformational change may have the chief
executive officer create an atmosphere for change
and begin establishing a vision
and establish a reward system
but let others decide how to initiate change
but carefully set limits for the program
8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
Control charting
Project management
Standard deviation
Continuous improvement
9. What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Correcting specific problems of the past

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